ravuoir.com

I ordered 2 dresses off of Ravuoir.com for a wedding. They took 3 weeks to arrive, and I could see that they were coming from China on the tracking route. The dresses were not at all the dresses I ordered, and were sewn incorrectly. I sent them an email and this is what I received: - 3.Dear Customer,In response to the package you received. We deeply apologize that the order failed to meet your expectations. We understand the frustration this may have caused. Our suppliers, who manufacture and dispatch from factories in China, handle a high volume of orders daily, and unfortunately, occasional issues are inevitable. Regarding your return request, we are prepared to offer the following two options to address the issues you've encountered with your order: 1)As the lease for the return warehouse in the United States has expired, we are currently seeking an alternative warehouse to facilitate the return process. In addressing your return concerns, we realize you require prepaid labels to return the items. Regrettably, due to current logistics arrangements, we are unable to provide prepaid label services directly at this time. This is due to the complexities and limitations of international shipping services. Our logistics partners have not established the necessary service, making it difficult for us to provide the required prepaid labels directly. Nonetheless, we value your return request greatly and aim to offer the best possible solution. If you agree, you can arrange the logistics yourself, and upon receiving the returned goods, we will promptly process your refund and reimburse your shipping costs. We sincerely apologize for any inconvenience caused. Here is the return address in China: Floor 8, No. 9299, Cross-border E-commerce Digital Industrial Park, hanjiang , Licheng District, Putian City, Fujian Province Recipient: Mr. GO Phone: +86 186 5945 800 Postal Code: 351100 Please note t [BBB Scam Type: Other] [Business: Ravuoir] [Location: KY, USA - 41017]