rejuvacare.com

Company Name: RejuvaCare / RejuvaKnee Company Website: rejuvacare.com Transaction Type: Unauthorized charges / deceptive billing Amount Charged: $37.95, $42.95, and $47.95 (recurring) Complaint Description: I am filing this complaint on behalf of a customer, **** *********, who was charged recurring amounts of $37.95, $42.95, and $47.95 without her authorization. These charges were labeled as a “membership” fee. The customer states she never knowingly agreed to enroll in any membership program, was not clearly informed that a recurring subscription would be created, and did not give informed consent for repeated billing. This does not appear to be an isolated incident. Multiple consumers, particularly elderly individuals, are discovering unexpected recurring charges from this company. In many cases, customers only notice after reviewing their bank statements and are forced to cancel their credit cards entirely to stop the charges because cancellation through the company is unclear, difficult, or ineffective. This billing practice is deceptive and unfair because: • Customers are not clearly informed they are being enrolled in a recurring membership. • Explicit authorization for recurring billing is not properly obtained. • The charges continue even when customers are confused or unaware of their origin. • Elderly consumers are disproportionately impacted and distressed by these withdrawals. **** *********** case reflects a broader pattern of consumer harm rather than a single error. [BBB Scam Type: Other] [Business: Rejuvacare / Rejuvaknee] [Location: PA, USA - 15632]