trystrawberry.com

I purchased the Triple-Acid Complex for Keratosis Pilaris from Strawberry Skin (trystrawberry.com) and used it consistently for two months. I saw no improvement or visible results. When I contacted the company and requested a refund under their “60-day money-back guarantee,” they initially denied my request, claiming it was past the 60 days. They even sent me tracking information for an order that wasn’t mine to support their claim. When I pointed this out and shared that I planned to leave an honest review, they changed their position, admitted I was within the refund window, and said they would escalate my case. It has now been over two weeks with no refund and no further communication from the company. A few additional concerns I noticed: - Their website claims a 5-star rating based on over 6,000 reviews, but there’s no visible option for customers to submit a review anywhere on the site. - Several of their “before and after” photos appear to show different people, not the same person. - I’ve also come across Facebook ads where the content used seems to come from other creators’ videos promoting entirely different products, including one featuring a dermatologist using The Ordinary glycolic acid — yet the ad markets Strawberry Skin’s products instead. Overall, my experience has left me questioning the company’s transparency and authenticity. [BBB Scam Type: Online Purchase] [Business: Strawberry Skin] [Location: TX, USA - 75202]