viagogo.com

[EU] €300 lost: viagogo.com confirmed a buyer accessed my tickets for 5 days, then admitted it was a system error Posting this as a warning for anyone reselling tickets through Viagogo, and to ask whether others have experienced the same pattern. What happened: I listed 2 Metallica concert tickets on Viagogo. The tickets cost me around €300 originally (not counting the resale value I could have gotten). After listing them, Viagogo asked me to upload proof of purchase for verification. I uploaded everything the same day. Shortly afterward, the listing appeared as SOLD in my account, but the transaction/payment status was still pending. Because of that, I contacted support to understand what was going on. Over the next several days, multiple Viagogo support agents repeatedly told me in writing that: \- a buyer existed \- the tickets had been allocated \- the buyer had already accessed the tickets One agent's exact words: "I can see that it has been accessed by the buyer already." Why I didn't just use the tickets: Because Viagogo's system and support kept confirming a buyer existed, I didn't dare attend the event myself or give the tickets to friends. If a Viagogo buyer had actually shown up at the venue with the same tickets, I could potentially have faced penalties, account suspension, or financial liability. So I waited, trusting the platform's own confirmations. The escalation that went nowhere: From May 8 until the day before the concert (May 13), I repeatedly asked support to clarify what was happening. First, they told me the review would take 24h. Then 72h. Then they told me to keep waiting. The day before the concert, I sent an escalation email asking them to either confirm the sale or release the tickets back to me before the event. No response. The reveal, after it was too late: 5 days AFTER the concert, Viagogo finally emailed: "A system issue marked this listing as sold, but there was no buyer, and the tickets were