CAPITAL ONE FINANCIAL CORPORATION

[US] EcomXpertz Etsy Store Scam - a great way to throw away $4k ecomxpertz.com/public In case anyone is googling “Ecomxpertz” trying to see if they should invest in this dropshipping scheme or something similar. RUN in the opposite direction! I found this company on the recommendation of a friend. I paid a $4000 service fee for a “done-for-you Etsy store” selling digital products, so no other upfront investment was required. They promised $500-$1000 profit per month, 100% going to me, but they’d spend $300/mo on marketing IF there was a good response. I didn’t see a single penny. When I finally cancelled the service 6 months into it, my store was at a NET LOSS. Any revenue earned had been spent on ads and fees. (honestly just impressively bad business management) The whole time I had been told not to log into my store, and pressured to invest in a physical dropshipping business model or pay for services that were not outlined in the contract. After months of back and forth, I was able to get half my money back thanks to a Capital One dispute. Don’t do any business with this company.

Got a check in the mail from a settlement administrator and I have no idea what it's for, is this legitimate I got a check for $47 from something called ""capital one consumer data settlement administrator."" It looks like a real check, has a routing number, and came with a one-page letter about a data breach settlement. I don't remember signing up for anything related to this. I googled the settlement name and there is in fact a class action case involving a capital one data breach from a few years back. I had a capital one card at some point so I guess I was automatically included as a class member. Is it normal to receive a check without having actively filed anything, and is there any reason not to cash it. Also are there other cases like this where I might be in the class without knowing it?

yesterday caller claimed to be from citibank had name, address and last 4 of ssn. we blocked the number (325-238-5874). today (foreign accent like from India or middle East), had caller claimed to be from capitol one and also had name address and last 4 digits of ssn. [BBB Scam Type: Phishing] [Business: Imposter-Capital One] [Location: DE, USA - 19904]

Need some advice on car buying Credit score is 690(Back when I was with my parents had a authorized cc with a 778 credit score , opened my own cc after I moved out and lost my car , got capital one savor , $3k limit (used 2.9k on card and just paid off $500 hasn’t updated my score paying another 1700 by the end of next week) so basically down to $1k statement balance but I got a really good paying job in IT around 45 an hour and I’m sometimes working multi 10 hour shifts and will be getting around 4.6k this paycheck (-1.7k) so \~3k and I want to get insurance( I know its monthly) but mainly I have to get a car and since my credit score dropping going via a credit bureau would be hard since for tax purposes my boss also hired me as a “consultant” to avoid 1099 for the first 1000 hours and what not but I want to get a nice reliable car and for the research for a medium amount of miles and reliable car its around 7.5\~10k and was looking into acquiring a personal vehicle loan from Upstart for 7.5k and get a car (APR-32.5%) but I’m looking to pay off the entire loan in 2-3 months at most, and for budgeting my personal life my food is factored in and my living situation is free for time being, my question is if Upstart is good to go via and will getting the loan will I get approved with my current way of getting paid , and then smart to pay it off within 3 months to get a car (I need one urgently but don’t want to screw my self with a bad condition car)

Purchased a new vehicle and getting mail that I need to call 888-307-2075 to activate my vehicle warranty and when I called they said I needed to pay $231 to activate the warranty. They acted legit by reciting my name,address,vehicle vin number etc. They also they couldn’t accept payment from a capital one card because they charge $5 per payment. [BBB Scam Type: Phishing] [Business: Unknown] [Location: TX, USA - 78641]

This text is from Shepherd Outsourcing, a debt collector regarding your CAPITAL ONE NATIONAL ASSOCIATION (WILLIAMS SONOMA CARD - for which the current creditor is JEFFERSON CAPITAL SYSTEMS LLC) account. Visit https://portal.shepherdoutsourcing.com/s/G5otu. Reply stop to opt-out or call 888-991-5696. # of messages varies. Message & data rates may apply. This is an attempt to collect a debt and any information obtained will be used for that purpose. License Number 10916-99 SO Ref# 1011578004 Reply STOP to opt out. Take advantage of your repayment options for your CAPITAL ONE NATIONAL ASSOCIATION (WILLIAMS SONOMA CARD - for which the current creditor is JEFFERSON CAPITAL SYSTEMS LLC) account while we have the chance to work with you. Visit https://portal.shepherdoutsourcing.com/s/ndp1snPqOn or call 888-251-9830. This text is from Shepherd Outsourcing, a debt collector. License Number 10916-99. Reply stop to opt-out [BBB Scam Type: Debt Collections] [Business: Shepherd Outsourcing] [Location: CO, USA - 80209]

Received broken item. I have over 60 emails to the company over a 2 month period that they agreed to replace the item and then keep me waiting for a tracking number that never comes. I disputed this with Capital One who closed the case stating i need to work with the company to get reimbursed. The company will promise you replacement that you never get. Since the company promises to work with you the bank won’t do anything. [BBB Scam Type: Online Purchase] [Business: Vimexcare/Topdealsmax.com Date Repor] [Location: NY, USA - 12306]

Called told me from capital one bank my card was hacked they gonna send new ones . Then took my money out of my bank payed them off changed my address to have all new cards sent to them 3 times. And locked me out of my emails [BBB Scam Type: Phishing] [Business: Unknown] [Location: NY, USA - 12423]

Do not bank with capital one they have no act to banks locally and any issues are not resolved [BBB Scam Type: Phishing] [Business: Capital One Phishing] [Location: NY, USA - 14624]

I am a 65 year old person who may have been deceived into buying from this company. The phone call was made when routed from a Capital One AI answered call to the Life Alert 24/7 company.This was on or around March 31,2026 when the first amount was debited from my account. I was told I had earned a free gift of a life alert product. The free life alert device was supposed to be delivered in 3 days. After delivery of the device, I was told to call the 1-800 number and activate the device with the monitoring company for a fee of $59.99 per month. An amount of .01 was debited from my bank account to test it? Don’t know why they did that. On April 3, 2026 the device did not arrive and my checking account was debited in the amount of $59.99. I waited until today April 9,2026 and still no delivery of the device. I called the company and asked why my account was accessed to monitor a device that had not been activated yet. I got transferred around until a woman sounding very much like the woman “Ann” I spoke with the first time. She said her name was Cynthia and did not know who “Ann” was and that the device that was supposed to be free, was in fact costing $59.99. She tried to placate me by saying they would defer the next payment for monitoring until June 3rd and would only cost $39.99. I said no, how are you monitoring a device that is not active nor on my body yet. Cynthia replied that the monitoring charge is made whether the device is active or not. I told her that sounds like fraud to me and I wanted the account closed and my money returned. She then tried to placate me again and offered the same new deal but at $29.99 & That this was a most generous offer from her manager. I said no cancel the whole deal. Cynthia said she would refund the money after I returned the device back to the company in an envelope they would send me. Again I stated that it still sounded like fraud and what if [BBB Scam Type: Online Purchase] [Business: Life Protect 24/7] [Location: TX,

I ordered a leaded mug with design of books on it and received a plastic childs mug. I did not get a address of the company or a receipt to return it. I contacted Capital One that I used to pay for it and they said they will not give me the money back because they said it was the correct item. I offered to send the mug to them so they could clearly see that it wasn't but they declined. Dollars Lost [BBB Scam Type: Counterfeit Product] [Business: Geekran] [Location: PA, USA - 15690]

I received a letter via postal mail. It looked legit as it had my info on the car that I bought a few months ago with a logo that appeared to be from Kia, which is where I purchased the car. It offered extra services at a low price covering more than what I had already paid for. They seemed to have had trouble using my Capital One card but I have an American Express card that went through. Only later, when Capital One notified me that they had declined the purchase, did I realize that I had been scammed. I called the GPG to cancel the purchase, and the guy, Trevor, said that he could do that, and transferred me to the department that was to do so. I got a recording that I would have to call back "due to the holidays". I am so upset that I fell for this scam. Please look into this. [BBB Scam Type: Counterfeit Product] [Business: Walco GPG] [Location: KY, USA- 40291]

I ordered what was supposed to be a cardigan from a company called Oliver & Celine New York. It was $49.95, I found the item on an ad on Facebook. The item did not match what was advertised AT ALL. it was made of some type of polyester fabric and not knitted at all. I would return it to them, however, they have advised me it needs to be returned to an address in China! I am pursuing it through my credit card (Capital One) as they are not giving me any satisfaction. Thank you. ***** ******* I have photos. [BBB Scam Type: Counterfeit Product] [Business: Oliver Celine New York] [Location: MN, USA- 55420]

ordered a bag of supplements from Resilia about a month ago all of a sudden I get a fraudulent text message from Capital One that they’re trying to take $79.99 out of my account. I do not remember consenting or opting in for a subscription with this company as I have not even tried their product yet. Why would I auto subscribe to anything it was after I ordered my initial order a month ago that I started seeing bad reviews about their company practices with this auto shipping and peoples money disappearing out of their accounts without their consent and the lack of customer service when people try to get their money back or a refunds the company says they’re in the United States, but I’ve heard that they are actually in China just shady business practices from the jump. I had to cancel my credit card because today capital one texted if I I made a $80 purchase at 6am I had told them them no and declined the purchase and I filed a report with my credit card company. this company is not upfront about a subscription. There is no opt in or consent to subscribe. They automatically put you on this auto shipment thing from the first time you order and then it’s damn near impossible to get out of it and get your money back. [BBB Scam Type: Counterfeit Product] [Business: Resilia] [Location: PA, USA- 19142]