Scam Detective
Company

CAPITAL ONE FINANCIAL CORPORATION

Consumer Complaints
  • 163,357 consumer complaints filed with CFPB
  • 232 community reports from users

CAPITAL ONE FINANCIAL CORPORATION is a registered business tracked by the CFPB. The complaints shown here are consumer disputes filed with the CFPB, not fraud reports.

Details

CFPB Complaints
163522
BBB Status
No BBB record found
Industry
Credit card

Impersonation Scams

Reports from people targeted by scammers using CAPITAL ONE FINANCIAL CORPORATION's name.

National Process ServiceDebt collection fraud

The name CAPITAL ONE FINANCIAL CORPORATION appeared in complaint records connected to this cluster, which includes phone numbers 877-505-1053, 844-637-0893, 641-744-3678, 513-757-9046, 806-288-8461, and 323-784-0104. The company's name was associated with 155,934 CFPB complaints in the data. Its name surfaced in connection with the primary scam number 877-505-1053 through reported-together relationships.

4/18/2026
AD ProcessingDebt collection fraud

CAPITAL ONE FINANCIAL CORPORATION appears in complaint records associated with this cluster of phone numbers. Its name surfaced in connection with reports tied to numbers including 866-235-6939, 888-220-4974, and others in the scam infrastructure. The data does not specify the exact manner in which the name was used in each contact.

6/7/2026
Vitalcore MedicalMulti-vector fraud campaign

CAPITAL ONE FINANCIAL CORPORATION appears in complaint records connected to this cluster. Its name surfaced in reports tied to the broader fraud operation. No specific phone number, domain, or email from the infrastructure list was attributed to it in the source material.

6/24/2026

This campaign involves 6 companies in the Credit card, Credit reporting, Credit reporting or other personal consumer reports, Mortgage sector, including TRANSUNION INTERMEDIATE HOLDINGS, INC., EQUIFAX, INC., BANK OF AMERICA, NATIONAL ASSOCIATION. These entities have drawn 8971608 CFPB consumer complaints. Across all linked entities, consumers have filed 8971608 complaints with federal agencies. This campaign was identified through automated analysis of CFPB consumer complaints and entity relat...

This cluster centers on 420 connected domains tagged as iso, malware, stealer. The domains include dl.dropboxusercontent.com, s3.us-east-2.amazonaws.com, cdn.discordapp.com, aol.com, n9gov.com, 419scam.org, boardreader.com, consultant.com, weareelectricals.wordpress.com, guardian.co.uk, weareelectricals.com, grahamworthingtonspammer.wordpress.com, grahamworthingtonscammer.xanga.com, darkoozeripple.xanga.com, johnrlindensmith.blogspot.com, createspace.com, topix.com, img828.imageshack.us, img33.i...

A person called claiming they were from Capital One bank and that a credit card application was made in my name with a Social Security number ending in 4 digits that were not mine. They asked me to clarify my social security number. I kept repeating that it wasn't my social security number, the last name was not mine, and the city did not match mine. I refused to give them any info, just continued to repeat that it was not my social security number, name, or city of residence. They hung up on me and then called back twice. I am a Capital One member and I know for a fact they don't call asking to verify personal information when applying for a credit card. [BBB Scam Type: Credit Cards] [Business: Capital One Imposter] [Location: Ruskin, FL, USA - 33570]

5 days ago

They said they were calling from Capital One to report international charges on my card and asked if I use the card for those transactions. I said no and asked that they cancel and they started to ask me additional questions. [BBB Scam Type: Phishing] [Business: Ray Williams from Capital One Date R] [Location: Lake In The Hills, IL, USA - 60156]

20 days ago

The scammer, calling from 858-433-5307 said a new account had been opened in my name, with three large transactions. While talking with them, I went on-line to the company name of the credit account, and did not see any new accounts opened. The lady calling me had a "supervisor" call me. That second call was a man, from 858-380-5917. Both of these callers had similar accents (non-born/raised in USA accents). However, my suspicions increased when I asked the man's name, and he said "John A Davis". I asked where he was from, and he said Connecticut. I asked him where his "original country" was, and he said the USA. I broke communication and called Capital One directly and reported the scam. [BBB Scam Type: Credit Cards] [Business: Capital One Imposter] [Location: Bedford, VA, USA - 24523]

21 days ago

The person sent a text pretending to be Capital One to ask about a charge then called and told me I needed to send $3800.00 to Cash App to a digital card because someone was attempting to make multiple transactions. They had a code sent to my phone and repeatedly asked for it [BBB Scam Type: Credit Cards] [Business: Capital One Bank Imposter Date Repor] [Location: Hutto, TX, USA - 78634]

23 days ago

The piece of mail stated it was in regards to a mortgage for my property thru Capital One Home Loans, LLC and mentioned an allocated waiver after a 7 day receipt of letter. It also had an attached check to myself for the amount of $199.00. The letter had my correct name and address however I do not have a mortgage thru Capital One Home Loans, LLC. [BBB Scam Type: Phishing] [Business: Capital One Home Loans LLC- Imposter] [Location: Evansville, IN, USA - 47712]

27 days ago

Capital one with a different name that is NOT MY NAME [BBB Scam Type: Credit Cards] [Business: Capital One Imposter] [Location: Pulaski, NY, USA - 13142]

30 days ago

[US] Credit Card opened in my name Last March, I received a capital one credit card but I'm so confused because I did not open an account with them, but I just left it inactive because I'm not gonna use it. Fast forward to this month, I receive a text from Capital One that someone tried to make a purchase of $50 last May 14, I just replied No. Then yesterday, another attempt was made for $1000, in which I just pressed no again, but this time I am definitely scared and called Capital One and learned that there is currently a charge of $822 in that card. I was very surprised because I never activated the card nor create an online account that's why I am not aware that charges are being made. What can I do? I am very scared as I am just starting my career and don't want debt that I am unaware of. I would appreciate anyone's help.

32 days ago1 upvote

Potentially fallen for a Scam being a Money Mule [US] So I was messaged on X about this person wanting to get feet pics offering $800 now normally I wouldn't fall for something like this now but I'm low on money so I ended up going along with it, so far they have given me a bank account to put into my capital one account and instructed me to pay off $500 of my card which I did. But after I did that it still felt off to me so I looked up if there are scams that do something where they give someone's stolen account info and use the third person being me as a money mule or middle man to get money somehow. So I felt like asking if they could send me their name along with the account number to confirm this for certain but they didn't want to and said they couldn't which was a bit sketchy to hear. So then I said that I have to assume your a scammer because of the circumstances you gave me and the issues that arose, and they said they would talk to their attorney and accountant about the issue. I'm not willing to get into legal trouble so I'm open to send the money back if possible, is this some form of a scam or just a weird person? I also haven't given them too much info on me aside from my phone number and a screen shot showing the last 4 numbers on my capital one card. Am I possibly screwed here? Or is there some way to get the money back and get this under wraps.

33 days ago1 upvote

Pretending to be Capital One hahaha have FUN \+1(347) 594-7493

33 days ago1 upvote

Lein release issue LOCATION: Michigan I am in Michigan and purchased a 2003 Polaris ATV 20 years from a private seller. At the time I bought it, I had no idea it had a title, my older atv's never had them. I recently went to sell it and found out that it should have a title. When I went to the secretary of states office to get one, I was informed that there was a lein on it from the previous owner, who apparently never paid it off after selling it. I have no idea who it was that I bought it from, it was a side of the road, cash deal. The finance company was HSRI and they were bought out by Capital One, and they currently own the lein. I have spent 3 weeks now trying to get ahold of someone at Capital One who can help me with getting the lein removed, but have had zero luck. I get bounced from foreign call center to foreign call center and no one has any idea what to do. I have went to the county sherriff and its not a stolen unit, which I was concerned it might be. How the heck can I get a clean title so I can sell it?

35 days ago1 upvote

Consumer Complaints

Direct complaints about CAPITAL ONE FINANCIAL CORPORATION's products or services.

Beautiful and convincing videos on Facebook and Instagram led me to their website where I bought 2 bras. The Return policy is vague, but led me to believe the return would be easy. I've been trying to get the return for 2 weeks now. When I threatened them with reporting it to my Capital One card, they started speaking with me and told me it will take more time to gain approval. To ship the bras back to China it will cost me $20 on a $39 purchase. [BBB Scam Type: Counterfeit Product] [Business: The CleaColletion] [Location: Studio City, CA, USA - 91604]

35 days ago

I ordered a leaded mug with design of books on it and received a plastic childs mug. I did not get a address of the company or a receipt to return it. I contacted Capital One that I used to pay for it and they said they will not give me the money back because they said it was the correct item. I offered to send the mug to them so they could clearly see that it wasn't but they declined. Dollars Lost [BBB Scam Type: Counterfeit Product] [Business: Geekran] [Location: PA, USA - 15690]

77 days ago

I received a letter via postal mail. It looked legit as it had my info on the car that I bought a few months ago with a logo that appeared to be from Kia, which is where I purchased the car. It offered extra services at a low price covering more than what I had already paid for. They seemed to have had trouble using my Capital One card but I have an American Express card that went through. Only later, when Capital One notified me that they had declined the purchase, did I realize that I had been scammed. I called the GPG to cancel the purchase, and the guy, Trevor, said that he could do that, and transferred me to the department that was to do so. I got a recording that I would have to call back "due to the holidays". I am so upset that I fell for this scam. Please look into this. [BBB Scam Type: Counterfeit Product] [Business: Walco GPG] [Location: KY, USA- 40291]

89 days ago

I ordered what was supposed to be a cardigan from a company called Oliver & Celine New York. It was $49.95, I found the item on an ad on Facebook. The item did not match what was advertised AT ALL. it was made of some type of polyester fabric and not knitted at all. I would return it to them, however, they have advised me it needs to be returned to an address in China! I am pursuing it through my credit card (Capital One) as they are not giving me any satisfaction. Thank you. ***** ******* I have photos. [BBB Scam Type: Counterfeit Product] [Business: Oliver Celine New York] [Location: MN, USA- 55420]

90 days ago

ordered a bag of supplements from Resilia about a month ago all of a sudden I get a fraudulent text message from Capital One that they’re trying to take $79.99 out of my account. I do not remember consenting or opting in for a subscription with this company as I have not even tried their product yet. Why would I auto subscribe to anything it was after I ordered my initial order a month ago that I started seeing bad reviews about their company practices with this auto shipping and peoples money disappearing out of their accounts without their consent and the lack of customer service when people try to get their money back or a refunds the company says they’re in the United States, but I’ve heard that they are actually in China just shady business practices from the jump. I had to cancel my credit card because today capital one texted if I I made a $80 purchase at 6am I had told them them no and declined the purchase and I filed a report with my credit card company. this company is not upfront about a subscription. There is no opt in or consent to subscribe. They automatically put you on this auto shipment thing from the first time you order and then it’s damn near impossible to get out of it and get your money back. [BBB Scam Type: Counterfeit Product] [Business: Resilia] [Location: PA, USA- 19142]

94 days ago

Share Your Experience

What's Your Exposure?

Know your risk exposure to this message with a Thorough Analysis. It returns a detailed report covering the complaint history, your data breach exposure, related scam entities, and risk signals tied to this email message. Check the box and enter your email address now.