CITIBANK, N.A. appears in complaint records connected to this cluster. Its name surfaced in reports tied to the broader fraud operation. No specific phone number, domain, or email from the infrastructure list was attributed to it in the source material.
CITIBANK, N.A.
- 136,027 consumer complaints filed with CFPB
- 41 community reports from users
CITIBANK, N.A. is a registered business tracked by the CFPB. The complaints shown here are consumer disputes filed with the CFPB, not fraud reports.
Details
Impersonation Scams
Reports from people targeted by scammers using CITIBANK, N.A.'s name.
This campaign involves 4 companies in the Checking or savings account, Credit card sector, including JPMORGAN CHASE & CO., CITIBANK, N.A., NAVY FEDERAL CREDIT UNION. These entities have drawn 357906 CFPB consumer complaints. Across all linked entities, consumers have filed 357906 complaints with federal agencies. This campaign was identified through automated analysis of CFPB consumer complaints and entity relationship mapping.
The name CITIBANK, N.A. appeared in connection with this cluster's complaint records. Reports indicate that phone numbers in this campaign, including 800-516-1090, were linked to communications impersonating major financial institutions, and CITIBANK, N.A. was among the names that surfaced in this context. The data does not specify the exact role this name played beyond its appearance in associated reports.
This cluster centers on 420 connected domains tagged as iso, malware, stealer. The domains include dl.dropboxusercontent.com, s3.us-east-2.amazonaws.com, cdn.discordapp.com, aol.com, n9gov.com, 419scam.org, boardreader.com, consultant.com, weareelectricals.wordpress.com, guardian.co.uk, weareelectricals.com, grahamworthingtonspammer.wordpress.com, grahamworthingtonscammer.xanga.com, darkoozeripple.xanga.com, johnrlindensmith.blogspot.com, createspace.com, topix.com, img828.imageshack.us, img33.i...
Citibank “international wire transfer” alert trying to force a callback Claim: “CITIBANK: We initiated an international wire of $10,982.15 to LL TECH LIMITED. If you did not authorize this transaction, contact us immediately…” Details pulled from the message: \- Amount: $10,982.15 \- Reference: CT9912 \- Date shown: Tue, Jun 16 at 1:22 PM \- Callback number given: +1 (888) 664-3815 \- Sender number: +1 (986) 205-5118 Red flags: \- Urgent “call immediately” language to trigger panic \- Unexpected wire transfer you likely never initiated \- Generic wording without personal/account specifics \- Random sender number not tied to an official Citi channel \- Classic callback scam to steal banking info or push a “refund/wire reversal” Do NOT call the number. Verify directly through the official Citi app or website. https://preview.redd.it/szyxjauht19h1.png?width=391&format=png&auto=webp&s=3bef7b07df9cbd1bd72ed6d641701408e45ad8d5
FRAUD CALL FROM "CITIBANK"
They have been trying to reach me. I allegedly had a citibank credit card. (I dont) They can settle the debt by paying him $1,100. [BBB Scam Type: Debt Collections] [Business: VR law AJ and associates] [Location: Grand Prairie, TX, USA - 75054]
I was called on my cell phone by a woman who asked me about approving a $1800 charge on my CitiBank account credit card. I do not have a CitiBank card, so she transferred me to someone allegedly at CitiBank who informed me that a credit card in the name of ****************, with our correct home address, had been issued at a NYC Staten Island CitiBank bank on April 2nd. She told me that the charge was to purchase 3 guns, and that they were to be delivered to a Staten Island address. She told me she would contact the NYC police about this presumed identity theft. I was then transferred to someone claiming to be a NYC police fraud investigator who informed me that there was a Chase bank card issued in my name that was involved in a money laundering scheme. Further, that I was a potential suspect in that scheme along with the Chase executive Richard Dalpie. The officer had me set up a Microsoft Teams account on my cell phone for all further communications. I have never used Microsoft Teams before and never had an account. He later contacted me on Teams to show me an official looking document allegedly from the NYC PD stating that I was a suspect along with over 200 other credit card owners with Richard Dalpie, and that my cooperation and absolute confidentiality were essential in clearing my name. He also emphasized that I would be arrested if I failed to cooperate. He also stated that our safety was at risk because the original gang was actively monitoring my cellphone activity. His 5-day daily contact on Teams emphasized these statements and sounded progressively more suspect. Yesterday he instructed me to buy a new cell phone which he said would be used for the investigation after the installation of a teams account and presumably other aps. At that point the prospect of fraud seemed obvious, and I have had no further contact with the spammer. I am not using my cell phone for any calls now [BBB Scam Type: Government Agency Imposter] [Business: NY police department /
Someone called my father, purportedly trying to collect a debt for Citibank. My father hasn’t had any involvement with Citibank in over 3 decades. Person demanded over $7000 to clear the debt. Claimed that notices were sent to him with no response, and failure to pay would result in him being litigated against. After the person hung up on my father, I received a voicemail from a different person. [BBB Scam Type: Debt Collections] [Business: None] [Location: Altoona, PA, USA - 16602]
I was contacted intially on afternoon of 4/23/2026 by an individual identifying themselves as Karen Morgen, which and was calling to see if I had made an attempt to make a purchase for $1800 using a Citibank secured card with number ending in 7203. I I told her I had not, and that i did not have a Citibank card ending in that number. She then transferred me to an individual who identified themselves as Steven William, who said he was a member of the Citibank Fraud department, with ID of CBB789860. He said he was calling about case CRW098185. They said that this card was issued to an individual who had provided my name and phone number. It was issued on 4/13/2026 by the Citbank Stapleton branch located at 577 Bay Street, Staten Island, NY 10304 and was mailed to the address 36 Hamilton Avenue, Staten Island, NY 10301. I did not apply for this card and i have no knowledge of this address. He then told me he would be back in touch with me, and that he would call again at 9:;00AM I had the ringer on my cellphone off from attending a concert the previous night, so i did not answer the call. I received a number of calls during the day from that same number and other 646 area code numbers, and finally spoke to "Steven William" again at 5;00PM on 4/24 He then told me that he needed to file a report with NYPD police and asked me to stay on the line. I was connected to what they said was NYPD and I spoke to an officer who identified himself as Billy Sanchez, Badge number 19609. (Steven Williams was no longer on the call at this point. Billy Sanchez asked me to download MS Teams to my phone and created a session. THe call started as video session, but told me the session was being recorded and he disabled his video, as he said that any testimony that included a video of a police officer would be disallowed in court. (I find this hard to believe.) Billy Sanchez escalated it t [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: Unknown] [Location: Philadelphi
I received a call from 646-299-9639 supposedly from Citibank credit card to inquire on a suspicious charge on my credit card. I don't have a Citibank credit card and the caller was addressing me by a last name that I have not used in 30 years. I asked him to verify that he was legitimate, including by providing a call back number. The call back number he gave was 800-374-9500 -- close to but NOT Citibank's number. He gave me my supposed address on Staten Island (NOT and never has been), date of birth (correct), the last 4 digits of the supposed credit card (****), and the date the card was supposedly opened (4/13/2026). He said that his name (Chris Marpin), employee ID 080762. He had an Indian accent. I hung up. I received an identical call about 10 days ago. I did not take that call as far before hanging up. [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: Citibank Spoof] [Location: Newark, NJ, USA - 07105]
Text from + 212 7 76 75 62 66 (Morocco) claimed someone in Paris hacked Citibank acct. Please call 888-569-9187. I called and asked why I got a text from Morocco and they hung up on me [BBB Scam Type: Phishing] [Business: Citibank] [Location: Ligonier, PA, USA - 15658]
Experian denied my identity theft dispute because Citibank said the account was legitimate. What should I do next? Hi everyone, I’ve been dealing with identity theft and it’s been a really exhausting process. I’ve done pretty much everything that has been recommended in this sub: \-Froze my credit \-Placed fraud alerts \-Filed a report with IdentityTheft.gov \-Filed a police report with my sheriff’s office \-Disputed the account with the credit bureaus I was able to get the fraudulent Citibank account removed from TransUnion, but I’ve had no luck with Experian. The strange part is that I had no idea someone had opened a Citibank credit card in my name because whoever did it was making the payments every month. I only discovered the account about 8 months later when I noticed my credit score dropped a few points due to an “increase in credit card usage” from a Citi card. The problem is that I only have one credit card, and it’s with Chase. When I disputed the account with Experian, they denied the dispute because they contacted Citibank and Citibank apparently confirmed that the account and charges were legitimate. I filed a police report with my sheriff’s office, but the case was escalated into a criminal investigation. Because of that, I’m unable to obtain a copy of the official report. The sheriff’s office provided me with a case number, but they cannot release the full report while the investigation is active. About a month ago, I sent Citibank a certified letter that included: \-Copy of my driver’s license \-IdentityTheft.gov report \-TransUnion dispute results showing the account was removed \-Unofficial police report information and sheriff’s office case number \-Proof of my address matching my ID I’ve also tried calling Citibank customer service multiple times. They kept asking me for account information to access the account, which I obviously don’t have because I never opened it. When they searched using my Social Security number,
U.S. Did I fall for a fake Citibank scam? I realized I lost my Citibank debit card. I was out on the street and quickly googled “contact Citibank help” and the attached web page (pictured. Looks like a legit Citibank contact to me) came up. I called the number and someone answered immediately (that should’ve set off a red flag). They said “Citibank” and asked for my name. I told them I lost my card. They asked if I checked for recent transactions. I said yes. They said before we proceed you have to put the phone on speaker and download an app to check for any false charges. I opened the Citibank website and told them I was ready to search. They told me not to search in the Citibank app but in the App Store. Then they told me to download an app called “Duplica”. It’s described as a screen mirroring app. I then knew this was some kind of scam and hung up. My question is: they have my name phone number and know that I lost my card - what kind of scam is this ?
Consumer Complaints
Direct complaints about CITIBANK, N.A.'s products or services.
Got a letter with a check for $199 from someone claiming to be Citibank Na mortgage. Ha our mortgage isn't with Citibank. Something about some waiver. Has to be a scam. [BBB Scam Type: Home Improvement] [Business: Citibank N.A. Imposter Home Warranty Phishing and Identity Theft Scam] [Location: TX, USA - 75036]
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