CITIBANK, N.A.

My phone rang from someone with a 646 area code, identified as New York, NY. The person said that someone had opened up a credit card in my name and had purchased $1800.61 in firearms from an online site with the credit card. The person had my name, my phone number, and my birthday, but the address they had was in Staten Island, not where I live. When I said it wasn't me, they connected me with the fraud department. They guy I spoke with first asked if I was alone and said the only people I was allowed to be with was my husband, daughter, and son. That was when I started to push back. The guy said that his name was Martin Gonzales, his employee id# was cbb48043, his phone number was 646-287-3668, his email address was (this should have given it away!) [email protected] , the address of Citibank's fraud department was 577 Bay Street, Staten Island NY 10304. The fraudulent credit card number was **************, exp 04/2030 and had been issued on 7 April. He then said I had to file a report with the Staten Island police department and he would connect me. When I asked for the phone number of the Staten Island police department in case I got disconnected, he wouldn't give it to me. When he connected me to the police department, I asked the guy who the president of the borough police department was, and he didn't know and started yelling at me when I said I would call him back through the Staten Island police department telephone line. He gave me his name as Brad Ellis at 646-627-5000 (not the Staten Island police department, which has a 718 area code). I hung up, but it was all very scary. [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: Citibank] [Location: FL, USA - 32306]

I received repeated calls from (800)374-9700, and the caller sounds like a women, but not an automated voice. She claim she belongs to Citibank, and said that there was something wrong with my credit card. I hung up after she confirmed two times about the credit card (which I don't have). [BBB Scam Type: Credit Cards] [Business: Citibank IMPOSTER] [Location: TX, USA - 79424]

They asked for my full social security number instead of just the last four… “to confirm my account “ They had all my Home Depot account info and said that everything seems up to date and I probably received the call and voicemail due to a glitch. And then it dawned on me that this was a phishing scam just to obtain my SSN… [BBB Scam Type: Phishing] [Business: Citibank] [Location: MD, USA - 21216]

I received a phone call from phone number (800) 374-9700 that showed up as Citibank on my phone. The man informed me that there was a sizeable transaction made in the amount of $9,748.67 for the purchase of 7 firearms from an on-line merchant Realco Guns. I advised him that I didn't have a Citibank account which is when he told me that there was a card issued on September 3rd, 2025 and made active on September 15th, 2025. He asked if I had provided my personal information to anyone or a new merchant, on-line or in-person, in the last 60 - 90 days. When I asked to be transferred to the fraud department, he advised that he was unable to connect me at the moment because they were having longer than normal hold times, but would transfer me to a supervisor who could assist me further. The supervisor identified himself as Vincent Allard with employee ID #TCM568. He informed me that he was able to chat their fraud dept and was advised that because this transaction was for firearms purchases, my information would be flagged by Homeland Security for possible terrorist activity, I would be placed on the do not fly list, and my credit and back accounts would be frozen. I asked for the direct number to their fraud department, which he did not provide stating that he was only able to transfer me. When I declined, he advised that the FBI's New York field office would also be notified and if my name was cleared, I would have to ask them to send Citibank a Police Clearance Certificate before they could close the account, remove the reporting from my credit report, and stop any legal action. Additionally, the FBI would also have to send my banking institutions, the credit reporting agencies, and local law enforcement this same Certificate to unfreeze my bank accounts, any holds on creditor accounts, and warrants for my arrest. He advised that he could connect me directly to the FBI for spec [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: Citibank Impostor] [L

received call from 929-627-5614 - claiming to be from CitiBank - wanting to verify a transaction that could be fraudulent. They want you to press #9. I hung up and called my Citibank and verified there were no such call for either of my Citibank credit card. I then called the number above from a landline (office) and it was a cellphone with voicemail box full. Please ALERT everyone of this scam. They are trying to get access into your phone or get your banking information. [BBB Scam Type: Phishing] [Business: Citibank - IMPOSTER] [Location: CA, USA - 90046]

They pretended to be Citibank texting and then calling about a fraudulent charge on my Citibank Checking account. The text came from a Utah phone number. I closed my checking account with my bank after I realized it was a scam and when the real CitiBank verified it was. They called me repeatedly over a few days. and tried texting again as well. [BBB Scam Type: Credit Cards] [Business: CitiBank] [Location: IL, USA - 60091]

Received call from Kira Smith emp# 1957301 "citibank fraud dept" asking about a suspicious charge at an online gun store for $1700. She stated last 4 digits of card were 7537 and that acct was opened 10/2 and card was mailed to an Oregon address. She stated i needed to report to fbi out of oregon for a unauthorized charge and opened acct identify theft and send a incident certificate via fax to Citibank @ 866-763-7946. Disconnected call as call kept cutting out and they called back about 10 times in 10 min. Per real Citibank it was a scam. It needed probably have a recording of call. [BBB Scam Type: Credit Cards] [Business: Citibank - IMPOSTER] [Location: CA, USA - 91344]

Received a scam text from the phone number +1 305-859-1696 "CITIALERT:: Was a $940.08 at Ebay.com purchase made by you? Replay YES to confirm or call (888)391-8599 to decline" [BBB Scam Type: Credit Cards] [Business: Citibank-Impostor] [Location: NC, USA - 28105]

Call saying they were citibank fraud, Knew my name and stated that a credit card was opened under my name. Which Is false. When trying to return the call , it went directly to voicemail. [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: Citibank Spoof] [Location: NJ, USA - 07666]

Hello, I received a phone call from what I believed was Citibank credit card “fraud department” phone number, (810) 666-0578. He sounded suspicious, so I hung up and called Citibank myself. They confirmed it was a scam call. Please investigate and block it ASAP [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: Citibank] [Location: FL, USA - 32065]

Got a letter with a check for $199 from someone claiming to be Citibank Na mortgage. Ha our mortgage isn't with Citibank. Something about some waiver. Has to be a scam. [BBB Scam Type: Home Improvement] [Business: Citibank N.A. Imposter Home Warranty Phishing and Identity Theft Scam] [Location: TX, USA - 75036]