CITIBANK, N.A.

I was contacted by a bank (many) they claimed someone was trying to open up an acct in my name w my personal details, they passed me over to their fraud dept, who passed me on to Experian, where they had access to my credit report and would pass me on to a company that would assist with all of this fraud and any debt. I was passed over to a company called Orlando services and was told that the finance charges had already reached beyond any debt and they would take care of approx $19,000 with of debt. We just had to put $5,000 on an Ulta credit card & that would also be covered so we wouldn't pay anything. They would close 4credit cards that had been compromised. We did get a letter from Citibank that an acct had been closed. I was told to monitor all credit collections that came via, phone mail, emails or calls and send that information to [email protected] . We got 2 phonecalls, 1 a mos to followup, however they were just looking at our credit report, have us no facts of what was being done. Had us open a secureclientaccess.com portal, which has absolutely nothing in it. I was given at least 4$'s from people who contacted us, many from Experian supposedly, but all, ALL THOSE PHONE #'S ARE NOT IN SERVICE. We get calls daily, our phones are inundated with spam calls as well. We were also told that our personal information was compromised last year under 'millions getting their ID'S stolen through our insurance company, Blue Cross. BLUE shield being hacked. Another contact person told us our info was stolen as a number of US banks were hacked. The Experian we have worked with, we believe are scams. These people are using our [BBB Scam Type: Credit Cards] [Business: Chase citibank community bank of America - Orlando Financial] [Location: PA, USA- 19426]

They called me saying i owed a debt, with citibank and that i should pay, if i didnt pay they claimed that they would serve me on my premises. They told me that they sent documents to my home,i told them that i did not receive any to send out another one. They said that they're unable to send out documents because it was urgent. They ask for a card to setup a payment plan or to have it settled. They kept rushing me into paying. The debt was written of 20 years ago. They are scammers. [BBB Scam Type: Debt Collections] [Business: Alternative dispute resolution services] [Location: FL, USA- 32904]

I received a phone call from (800) 374-9700, claiming to be Citibank and wanting to verify a transaction. They provided the bank card's last 4 digits, my phone number, and my full name -- they didn't succeed before I recognized an incorrect piece of information, but that was very close. [BBB Scam Type: Credit Cards] [Business: Citibank] [Location: GA, USA- 30306]

A scam involving Citibank employee requesting confirmation of my opening of a MasterCard and authorize a charge on that mc. They took me to fraud department who wanted me to contact the Staten Island Police and file a report. I called Citibank fraud department and no new cc had been opened in my name. Always check the company phone number [BBB Scam Type: Phishing] [Business: Unknown] [Location: TX, USA- 75068]

Notifying home owner that his home's policy at XXXXXX may be expiring or may have already expired. Warning that 2 active service advisories are in the area (sec. code 33.1 & 35.2c) and that he has not contacted them to get the home warranty policy up to date. Given phone number to call. No address given. Given 5 days to activate. Told the home's warranty will lapse and to respond immediately. Signed Andy Perkins, Program Director 1-877-913-1764 (Home owner is not associated with such a company. This was an obvious scam.) [BBB Scam Type: Phishing] [Business: Citibank NA Community Resource BK IMPOSTER] [Location: MN, USA- 55057]

Keller Boutique. On-line scam according to your web site. At a time when Leavenworth was experiencing flooding they were asking for support to stay in business. I have just now disputed the charge with my Citibank Visa. Dollars Lost $131.88 [BBB Scam Type: Online Purchase] [Business: Keller Boutique] [Location: WA, USA- 99037]

Hi, I received a phone call today from a Citibank number that I believe may have been a scam. I have been trying to call Citibank's customer service number to verify or not but have not been able to reach anyone on the phone. The person on the phone call gave me the following information: A card account with the number of **** **** **** **** was opened under my name on Feb 19 2026, and a purchase from GunsAmerica.com for $2148 was made today. They also said the account was opened in Shanghai and asked me if I had been there recently (I confirmed that I was from 1/17-20). They gave me a case number of CITI-357832. I was placed on a hold then the call was disconnected. Please verify whether this case is on record with your bank or not and if this was a scam call. Thank you. ***** @media (min-width:768px){.css-1w6dufj{-webkit-box-flex:0;-webkit-flex-grow:0;-ms-flex-positive:0;flex-grow:0;-webkit-flex-basis:auto;-ms-flex-preferred-size:auto;flex-basis:auto;width:calc(100% * 6 / var(--Grid-parent-columns) - (var(--Grid- [BBB Scam Type: Phishing] [Business: Citibank] [Location: GA, USA- 30907]

This company named United Document Services called my number several times trying to threaten me saying I owe a debt to Citibank and they are suing me. Told me I need to make a payment or get sued and that I will be served at my place of work. They provided a fake reference number saying it’s filed with the county. I went on line to check and nothing was filed. The reference code doesn’t exist! They also called my boyfriend number telling him to have me call them immediately. [BBB Scam Type: Debt Collections] [Business: United Document Services] [Location: NJ, USA- 07306]

I received a letter in teh mail that notes my Mortgage Company (Citibank) and with threatening and confusing language about my home warranty (ie we have been trying to contact you, contact immediately, you have not CALLED US YET, final attempt before we close your file, call for interrupted service, you may still have time to continue your coverage before you are financially liable). Nowhere is the company identified. I didn't fall for this, but this has to be a deceptive business practice. [BBB Scam Type: Phishing] [Business: Unknown] [Location: NY, USA- 12564]

Fell For the Dumbest Scam Have Some Questions I called a number thinking it was Citibank and my dumb a- gave them my ssn and my name. I tried my best to follow the recommended freezes and information provided in the pinned post. I am looking to get a credit monitoring app and had questions about that and about account primaries on checking account. I have a primary on my account. What steps can they take to protect themselves? Some credit monitoring apps claim to insure you. Does anyone have any experience with that? and lastly How often do you guys run checks and what services do you typically use? I saw chase offered one and I've signed up for alerts with the main three, but should I be checking somewhere else and how often?