Scam Detective
Company

Comenity Bank

Consumer Complaints
  • 5 community reports from users

Comenity Bank is a registered business tracked by the CFPB. The complaints shown here are consumer disputes filed with the CFPB, not fraud reports.

Details

CFPB Complaints
2
BBB Status
{"status": "not_found", "looked_up": "2026-04-28T14:21:59.403021+00:00"}
Industry
Credit reporting

Connected Entities

Impersonation Scams

Reports from people targeted by scammers using Comenity Bank's name.

Victims reported that Comenity Bank accounts were fraudulently opened in their names as part of the broader identity theft campaign targeting multiple financial institutions. Scammers used stolen personal information to impersonate consumers and establish unauthorized Comenity Bank store credit cards and accounts. One consumer specifically reported in February 2023 that a fraudulent Comenity Bank account was opened in their name without their knowledge or consent.

4/18/2026

I am reporting on my Experian credit report. I recorded an alert regarding password changes and subsequently decided to change my password for access. I have two Experian accounts: one was set up through my employer, while the other was established by scammers, specifically G******** and C**** A****** Olsen, along with their associates. Upon opening the account, I observed the following inquiries: - SYNDC - Credit Plus - Credit Reporting Agency - Credit Reporting Agency - Comenity Bank/Torrid These are the inquiries I have identified. Comenity Bank is the institution that G******** and her associates closed, and I am currently paying off the balance owed to them. I have been actively addressing this data breach, although at times I question the effectiveness of my efforts. They have accessed our credit reports, which are frozen, and these inquiries do not appear on my IdentityIQ account. Additionally, due to ongoing wiretapping, I am uncertain how to report this to the relevant agencies that are supposed to assist. Despite the persistent attacks, I remain hopeful for an arrest. I will not relent, but this entire breach has consumed my life. [BBB Scam Type: Identity Theft] [Business: Experian Aleer- Imposter] [Location: TX, USA - 77423]

10 days ago

Craig & Genevieve b***** is part of the Shiny Hunters. They are using phishing scams to target vulnerable people. They caused the data breach of the Comenity Bank in Ohio then closed the credit card so I pay the balance to them. They are using the actual business numbers to taken money from innocent people. Dollars Lost $1111.5 [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: Comenity Bank- Imposter] [Location: TX, USA- 77423]

47 days ago

Please exercise caution and check on your loved ones. The B***** regime has struck again. You may be curious about the issue I am referring to, which is account manipulation. This occurs when a scammer forwards your USPS mail to themselves, along with your business phone number, leading to a reduction in your credit limit or even the closure of your credit card. You may continue to pay the balance, but the payments go to the scammer rather than the legitimate business. All of my credit cards have been manipulated. On February 8, 2026, my T***** Fashion credit card was closed despite my consistent, on-time payments and being a victim of identity theft. I have never encountered such a situation before. Additionally, my elderly spouse's credit cards have also been manipulated. His credit limit, which was once $6,600, has been maliciously reduced to $600 by Genevieve Craig or their associates. Furthermore, our conversations appear to be recorded. If the government cannot monitor our private conversations, why can the B******? If you notice echoes during calls, frequent disconnections, or similar disturbances, please remain vigilant; these scammers need to be removed from our communities. [BBB Scam Type: Identity Theft] [Business: Torrid/ Comenity Bank- Imposter Date] [Location: TX, USA- 77423]

48 days ago

Fraudulent Comenity Bank Acct opened in my name Idk whats going on but I got a letter in the mail saying that someone opened an acct with Commenity bank in my name in Feb 2023 and then I reported it to the police and all 3 credit reports. Then I got a message today (March 2023) saying another acct was opened and was reported to transunion. Has anyone else had this issue? I feel like this bank is a scam.

1141 days ago3 upvotes

Capital One won't close a fraudulent account. What do I do? I was one of the people that got really screwed over with the Equifax data breach issue. I had 15+ accounts opened in my name and thousands of dollars charged to these credit accounts. ($50k+ to Bank of America (business loan), $27k+ to Comenity Bank (credit card), American Express, Synchrony, etc...) I have worked for the last 2 years trying to clear up this issue. I have a police report case number. I have set fraud alerts, frozen my credit file, and I've worked on the phone with all of the creditors. Each one has investigated and cancelled the accounts and they are no longer on my credit report. My credit score is back up to 734 (after being over 800 before all this). One problem is a Capital One Venture account in the amount of $2,912 that Capital One continues to refuse to recognize as a fraudulent account. I am currently stuck in the following cycle: I call the fraud line and talk to a CSR in the fraud department. They take my information and initiate an investigation. They then inform me that the investigation will take 30 - 45 days and they will let me know the results of the investigation as soon as possible. Within a week I get a letter stating that the results of their investigation show no signs of fraud. I call back and speak to a fraud account manager and then they ask my to upload my police report. I do so and then they say they will get back with me within 1 - 2 business days. They then never call back. I get busy with work and other things until I remember that I need to take care of this issue and the cycle repeats. They have admitted to me that the original address on record for this account is also the address listed in the police report as the fraudulent address (a large apartment complex in a city several hours from my house). I don't know where to go from here. Can I sue them in court?

1420 days ago6 upvotes

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