FIRST AMERICAN FINANCIAL CORPORATION

[US]My friend fell for a SD scam? My friend of mine fell for a SD scam. In short she said a guy gave her his bank information both his routing and checking numbers to pay off her credit cards. The debt she had was around $4000. She has Mission Lane and Capital One. She knows something is wrong. She said she tried looking up the routing number to see what bank it was listed to and they wouldn’t help her. The routing number is/was listed to First American Trust in Santa Ana. When she tried to contact the bank and ask about the fraud department they said they didn’t have one. And that they had only “agencies” ( I don’t know what that even means but okay). When she called Mission Lane to cancel the payment before processing it officially they said it was too late. She hasn’t called Capital One yet she plans on doing that tomorrow morning. But as of right now but she doesn’t know what to do. She said she tried to cancel the payment for Mission Lane and they said it was too late. She said the banks haven’t contacted yet as she submitted payment for the cards like Thursday of last week. I read the text messages between them and I can say She didn’t send nudes or anything to him. He doesn’t have her real name even. But he keeps asking her for screenshots of the paid off balances? She keeps stalling and says the bank has cleared them yet. She keeps sending him old screenshots showing her old balance. Any idea why he keeps asking for the screenshots? He is texting her like normal but what should she do at this point? Edit: She hasn’t paid for anything or sent anything to him in terms of gift cards or any form of currency. He doesn’t have her card numbers or any of bank account information

We were trying to buy a home warranty, explained exactly what we were looking for, were advised it would all be covered for a premium monthly price. We agreed. When it came time to use the home warranty 6 months later, they denied the claim twice but charged us a $125 dollar service fee twice, and no work was done to fix the furnace problem we are having, still. We have called the company multiple times to cancel and they have seriously refused to cancel and continued to charge us monthly for the service they are not even trying to provide. This is a scam and my husband is a 100% disabled veteran. They lied about their coverage during the initial call and they have refused to allow the repair needed or cover it and they have refused to cancel for 3 weeks worth of calls to do so. They gave us back 1 service fee of $125 dollars and continued to charge us monthly despite our requests to cancel. Now they refuse to give us back the very last monthly fee for a contract we have requested be canceled over and over. First request to cancel was 11/7, charges continued on 11/13. They now refuse to give us our last month back despite giving them call log information to show we have been requesting cancellation. This is fraud on a veteran. These people do not care. [BBB Scam Type: Online Purchase] [Business: First American Home Warranty - Imposter] [Location: IL, USA - 62221]

I am reporting a company operating at https://www.firstamexchange.com/ because they appear to be using a name, services, and branding extremely similar to my company, First American Exchange Company. Their business name (“First Am Exchange”) closely resembles ours, and the services they advertise are similar to those our company provides. In addition, their logo and branding elements appear intentionally designed to mimic or resemble ours. This creates a strong likelihood that consumers will assume the company is affiliated with, owned by, or endorsed by First American when it is not. Our company has no relationship with this business, and they are not authorized to use any variation of our name or branding. The similarity in the name, services offered, and visual identity suggests possible brand impersonation or deceptive misrepresentation. This misuse of our name can confuse consumers, undermine our reputation, and potentially expose the public to fraud or misleading information. I am requesting that the BBB review this website and their practices for possible violations involving unauthorized use of our brand and consumer deception. [BBB Scam Type: Identity Theft] [Business: First American Exchange] [Location: NC, USA - 27519]

Offered loan but requested a payment first [BBB Scam Type: Advance Fee Loan] [Business: American Debt Relief] [Location: GA, USA- 30309]

Dealer Processing Center / Warranty Scam - 1 267 851 0387 3 levels of scammers: 1st is offshore/marketing person who cold calls then transfers you to an American, who then transfers you to what appears to be the real company to ask "authorization" questions, and stress that you have to accept or decline the offer on the same call, then back to the first American to complete the scam. Wasted 10 minutes of their time then said I had to wait for spouse to get home to make a decision, they got really pissed. Agent: Why didn't you tell the other agent that you had to wait for your spouse and you can't make your own decisions? Me: Oh well it's a lot of money and they need to be in on this. Agent: You didn't answer the question. Why didn't you tell the agent your spouse makes all your decisions for you? Me: Oh I guess I get forgetful. Agent: *Click* I wasn't too focused during this one as it's during work but I bet you could have some fun.