NAVY FEDERAL CREDIT UNION

Scam for Navy Federal Credit Union?

Ordered shoes from site then they called and pretended to be my bank Navy Federal Credit Union. They asked me to verify the purchase because it could be fraudulent. I said I did make the order then they wanted me to verify by giving them the code that would be texted to my phone. They asked for this information in the order. Cellular for text messages and sending tracking updates. They claimed that’s how they verified my account is correct. Hung up phone called bank number on card and they said they do not call customers to verify they send emails and texts it is automated not live and never to give security text messages to anyone to verify anything that is automated too. Blocked transaction by bank. [BBB Scam Type: Online Purchase] [Business: Hey Dudes Imposter] [Location: VA, USA - 22980]

My information was gathered through a fraudulent loan company http://cashadvanceamericaos.org. Loan company claimed they were using the information to validate account information before depositing loan amount. What the individual were doing was filing false fraud claim through Navy Federal Credit Union and transferring the money out through my cash app. Cash APP Reference # *********. FTC Reference # *********. Dollars Lost [BBB Scam Type: Other] [Business: Cash Advance America Online Loans Da] [Location: OK, USA - 74115]

A person by the name of "Taylor" called after midnight from a NFCU phone number identifying himself as a rep from the fraud department stating someone made two transactions in Tampa, FL that alerted as fraudulent. He presented me with all my information (ssn, last 4 of bank card/acct, email) without me disclosing any info up front. He manipulated me to do some activities in my account in which he said was ways to ensure transactions were blocked and return of my money. Long story short, this person was a scammer and the bank refused to give my money back because this imposter had me go into my account and do transactions so that made me a participant. I truly thought I was speaking to a rep from their company so yes I unknowingly followed instructions to give my money over to a stranger (sidenote: I called the phone number he called me from and it was directly to NFCU). I reported this immediately to the bank and they still refused to return the money I lost even though the banks are protected with insurance. So please be aware!!!!!! [BBB Scam Type: Identity Theft] [Business: Navy Federal Credit Union Date Repor] [Location: IL, USA - 60478]

The scammer called my phone it said they where navy federal and I thought I was my company at first because I was already having problems with my account but then I realized it’s not them now I hung up but account was still weird so Was hold a large some of money (3,431.50) it they was to cover rent for this month so I moved to my Cash App and thought it would be safer there turns out they go through because my navy federal was connected to my Cash App so they stole it from there so it to companies involved but Cash App is the only that can do anything and we have been contacting since the day it happened and they have not really done much [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: Navy federal credit union Imposter D] [Location: CA, USA - 92883]

I received a call from my “bank” claiming they noticed potential fraudulent charges to my account as well as someone attempting to access my account in Texas. They read me the questionable charges at which I expressed they were not my charges and that I was not located in Texas. They asked me to confirm with pins being sent through the NFCU texts and read it to them. (I did not realize the scammers were already hacked into my NFCU account), They gave me my home address to confirm the shipment of my new card and thanked me for being a member since the year I signed up (information that I never gave them). They completely locked me out of my account and claimed they needed to secure it. While doing so, I was receiving emails and texts about needing to reset my password through NFCU but was unable to do so because my “account was locked.” At this time they wanted to confirm that I could receive texts messages about any fraudulent charges and asked me to send $3,800 through Apple Pay. After multiple claims that I was not comfortable doing so they told me this was NFCU procedure to get everything secure. That because my account (verbally told me my account number) did not have the funds it would decline. They then had moved all my money from my other accounts so that when I hit send it did in fact go through. [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: Navy Federal Credit Union Imposter D] [Location: CA, USA - 92118]

Fraud call 3.26.26 Chase visa Mastercard 888.409.0581 Sam Vercetti Employee ID # SA249P Cards person applied for in California PNC visa card 3.19.26 Harley Davidson visa 3.19.26 Navy Federal Credit Union 3.19.26 Transferred to Jerry Franko DB8595 Ext 810 800.241.2866 [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: Chase Spoof] [Location: NJ, USA - 08050]

I placed an order with Hazecase and paid using Shop Pay / Affirm. The merchandise was never delivered, and I never received the product. After the expected delivery window passed, I attempted to contact Hazecase, but their website is no longer available and the store appears to be unreachable or shut down. There is no way to contact the merchant or obtain delivery confirmation. I disputed the charge with my bank, Navy Federal Credit Union, for merchandise not received. The dispute was approved and resolved in my favor, and the charge was reversed and credited by the bank. Despite the bank-approved chargeback and the merchant being unavailable, Affirm continues to demand payment for the transaction and has stated that I am still responsible unless the bank contacts them directly. I am reporting this to document that Hazecase appears to be non-operational, did not deliver the purchased goods, and left consumers responsible for unresolved charges through third-party financing services. [BBB Scam Type: Online Purchase] [Business: hazecase] [Location: CA, USA - 91913]

3 letters stating they have been trying to reach me regarding a matter related to my mortgage. 2 different phone numbers were used. [BBB Scam Type: Phishing] [Business: Navy federal credit union - Mortgage Service Center] [Location: VT, USA - 05494]

On October 17, 2025, I was contacted on a dating site called FilipinaCupid by a woman using the name “Lisa,” age 71. She quickly moved the conversation to WhatsApp, using a phone number with a New York area code. Her first WhatsApp message was written in Chinese characters before switching to English. She then claimed her real name was Shuyao Li, age 38, and sent photographs of herself. On October 18, 2025, she sent images of what she claimed was her U.S. Green Card and a photo of her completing a finance course. She steered the conversation toward financial independence. I disclosed that I was out of work but semi-retired. That same day, she introduced cryptocurrency investing. Although initially hesitant, I agreed to start with a small amount. After delays registering with Crypto.com, I deposited funds and followed her instructions to purchase Ethereum at specific times she described as “buy up” moments. Small early gains were shown. Approximately one week later, she directed me to transfer funds from Crypto.com to Onchain and then to Coindfm.com, stating her “analysis team” provided precise buy timing. The platform displayed increased balances. At my request, I successfully withdrew $500 to my Navy Federal Credit Union account, which increased my trust in the process. By early November 2025, the relationship became romantic. Shuyao Li discussed a future together and stated she would visit me for Christmas. At the same time, she pressured me to increase my investment to $10,000 to participate in “analysis mode.” On November 13, 2025, I wired $2,700 from Navy Federal Credit Union to Crypto.com, bringing my total funds to approximately $6,000, which were then transferred to Coindfm.com with her assistance. On November 14, 2025, Shuyao Li claimed she added $4,000 to my Coindfm.com account, bringing the displayed total to $10,000. I could not independently verify this deposit. Later that day [BBB Scam Type: Romance] [Business: Shuyao li] [Location: CA, USA - 92101]

On 24 November, 2025 I posted on Nextdoor group in our area asking for help finding who can do home renovation. Multiple people responded to the post including Jose Elias. He did a home visit on 26 November and discussed with my wife as i am active duty stationed in Japan. While he was at my house, I spoke to him and my wife and we agreed on scope of work and payment. The scope of work included new cabinets, stove/range and microwave, Flooring for the kitchen and downstair, downstairs and upstairs bathroom, paint the kitchen and vanity light replacements. He requested a payment of $19,994 on 29 November to commence work. I transferred the amount from my Navy federal credit union account to his Navy federal credit account # 7111044090. On 04 December, he called again and requested another payment assuring me that the work will be completed in the two week time frame we initially agreed on. I transferred another $14,995. He completed less than 20 percent of the work and we tried to contact him multi times but he is not responding and he has stopped working on the house. I last sope with him on 07 December and my wife last talked to him on 08 December [BBB Scam Type: Home Improvement] [Business: Jose Elias Elias Holding Date Repor] [Location: CA, USA - 92592]