Scam Detective
Company

Rocket Mortgage, LLC

Consumer Complaints
  • 7,966 consumer complaints filed with CFPB
  • 40 community reports from users

Rocket Mortgage, LLC is a registered business tracked by the CFPB. The complaints shown here are consumer disputes filed with the CFPB, not fraud reports.

Details

CFPB Complaints
7966
BBB Status
A+ rating, not accredited
Listed as Rocket Mortgage
Wyckoff, NJ
Mortgage Broker
View BBB profile
Industry
Mortgage

Impersonation Scams

Reports from people targeted by scammers using Rocket Mortgage, LLC's name.

**Mortgage Impersonation Scam Campaign Report** This scam campaign involves fraudulent actors impersonating legitimate mortgage companies, primarily targeting Rocket Mortgage, LLC customers through multiple communication channels. The campaign centers around the phone number 8004656840 and the domain mycoverageinfo.com, which was registered through CSC Corporate Domains, Inc. on March 8, 2002. Consumer reports indicate fraudsters are using various tactics including phone calls, fraudulent lette...

Rocket MortgageMortgage impersonation

Rocket Mortgage, LLC is the name that appeared in consumer complaints and reports connected to this cluster, with 7,507 CFPB complaints tied to it in the data. Callers and mailers using phone number 833-408-1583 identified themselves as representing Rocket Mortgage and referenced urgent mortgage-related matters. In at least one report, the name Rocket Mortgage was invoked while directing a consumer to make payments through alternative channels after claiming the company's website was down.

6/7/2026

Received a mailer shortly after closing on our house. The mailer said it was from our mortgage company, it had our loan amount and the closing date. [BBB Scam Type: Credit Cards] [Business: Rocket Mortgage - IMPOSTER Date Rep] [Location: Altadena, CA, USA - 91001]

17 days ago

Scammer claiming to be Rocket Mortgage LLC attempting to get me to contact them about a "matter of importance" as it relates to my mortgage [BBB Scam Type: Phishing] [Business: Rocket Mortgage LLC] [Location: Cedar Rapids, IA, USA - 52403]

34 days ago

[CA] Special Admin Pro Se: Need Emergency Writ of Possession to Stop July 13 Foreclosure (Kern County) $250,000 equity on the line. Location: Bakersfield CA Kern county **Post Body:** I am the court-appointed Special Administrator for my late mother's estate in Bakersfield, CA (Kern County). I am flying completely solo, representing the estate pro se with a fee waiver. I have an absolute nightmare of a situation with a hostile, fraudulent occupant and a looming foreclosure sale scheduled for July 13, 2026. I desperately need advice on how to get an immediate lockout. **The Background & The Fraud:** My mother passed away unexpectedly on October 19, 2023. The occupant was my moms friend who lied and claims to had been in a relationship with my mother for 27 years (they were NEVER together romantically she was never married and i'm the only son/child she had) intentionally hid her death from me until June 2024 so he could live in her house rent-free and steal estate assets. He went to court and lied under oath to a probate judge and on his petition for letters of admin, claiming they were a couple for 27 years (never married, never registered domestic partners), and claimed he was personally paying the mortgage and property taxes after she passed away. I pulled the actual records from the lender and proved it was a lie—my mom's personal bank account was on auto-pay until it froze 13 months later, and the lender paid the taxes out of the home's equity. During this time, he illegally sold two of her vehicles. I found his legit Facebook Marketplace ad in his own real name and account selling her El Camino for $8,000 without a title, and he fraudulently transferred her Lexus into his name at the DMV before probate even started without anything in writing he says my mom just verbally told him he can do whatever he wants with the cars. (again lies) **The Psychological Warfare & Audio Evidence:** He has moved his sisters and multiple random individuals into the hou

40 days ago1 upvote

Calling about a loan against my house [BBB Scam Type: Phishing] [Business: Rocket mortgage] [Location: ID, USA - 83705]

43 days ago

[USA, WA] Potential “Property Assessment” Scam? I received the following voicemail this morning: “*Uh, yes, this message is intended for (my name) and (wife’s name). My name is (common American name) and I work with legal mail services.* *I'm reaching out to you guys. Uh, you guys had a documentation sent out to you guys for 10 to property assessment request, um, against, um, the social ending in (actual last 4 of my social) for yourself, um, it states here there's a form also sent out to a corporation of central loan admin, um, as well as a rocket mortgage, um, pertaining to this property assessments.* *Now I am recommending if you have any questions, concerns, if you guys are not going to be on the premises, is to respond as soon as you guys can at the (888 phone number) reference number of 187-470-187470.* *It's important that you guys respond the next step to deliver the forms out to a place of employment of (name of my actual employer) here. So hopefully you guys respond um and you guys are become aware if you guys aren't aware of the actions. Again (888 phone number) with the reference number 187470. You guys have a good day.”* They also called my wife this morning. She answered, and they said they were trying to serve me paperwork and needed to get a hold of me. She hung up on them. I’m thinking this is a scam, but curious to get everyone’s thoughts.

45 days ago1 upvote

I recently refinanced & now I keep getting daily numerous urgent requests via postal mail all saying it’s from Rocket Mortgage trying to reach me but they all have different phone numbers. I will not respond as my mortgage company can reach me by phone or email and when I log into my account there are no indications that they are contacting me. [BBB Scam Type: Phishing] [Business: Rocket Mortgage - Mortgage Service Center] [Location: PA, USA - 18901]

45 days ago

Letter with my Mortgage ID number, had my name and claimed to be trying to reach me regarding a matter of importance as it relates to my mortgage. [BBB Scam Type: Phishing] [Business: rocket mortgage - Mortgage Service Center] [Location: MO, USA - 64058]

48 days ago

Received blue postal card. Top contains the following: IMPORTANT NOTICE: RESPONSE NEEDED BY APRIL 20, 2026. Then name was listed. Body of card: This notice is regarding your mortgage with ROCKET MORTGAGE LLC. We need you to call us about an important matter regarding this loan. This is time sensitive so please call us at 844-543-9870 as soon as possible. In tiny print below the recipient name/address appears: All information provided by Mortgage Services Group LLC. 877-899-1809. Not affiliated with, sponsored by and loan information not provided by Rocket Mortgage LLC. In the address portion, a Mortgage ID: 61569-939-234 is bolded. [BBB Scam Type: Phishing] [Business: Mortgage Services Group LLC Date Rep] [Location: TX, USA - 75216]

48 days ago

My mom passed away and left the house to me and my sisters but the deed is still in her name. Virginia location: Virginia Hello. My mom passed away 3 years ago and left the house to me and my sisters. She left the house to all 3 of us in her will and we have a stamped and singed real estate affidavit from the circuit court. My little sister and I went to get the deed to the house this week and noticed it is still in my deceased parents name, My older sister is the executor of the estate. She lives in another states and wants my little sister and I to buy her out of her share. I have been approved for a home equity loan through Rocket Mortgage and will be working with their title company for closing, Rocket Closing. I am afraid we will need to get a new deed before closing. I don't even know where to start if that happens. Would Rocket Closing be able to handle that or would I need to do this on my own? Thanks so much.

55 days ago1 upvote

We have been trying to reach you regarding a matter of importance as it relates to protecting your mortgage with ROCKET MORTGAGE. Please call. [BBB Scam Type: Phishing] [Business: Hardin County - Mortgage Service Center] [Location: KY, USA - 42701]

66 days ago

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