TRUIST FINANCIAL CORPORATION

County:Franklin Count Clerk Record Date: 2/4/26 Lender Name: Truist PLEASE CALL UPON RECEIPT OF THIS NOTICE MY NAME We have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call 1-833-402-0148. Thank you, The Mortgage Service Center [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: Unknown] [Location: PA, USA- 17236]

I have uploaded a pdf with the details of the incident on Feb 3, 2026 This is a step by step account to the best of my recollection of the fraud that affected my bank account: On February 3, 2026 at I received a text message that showed "Truist Bank" on my phone. I am attaching the screenshots of those fraudulent texts below. Upon receiving a phone call from the person who I thought was from the Truist fraud department they notified me that some attempt was made to withdraw from my bank account $9,500. I knew that was not possible because I only had about $5,500 in my account the day before. I was told that it appeared that some fraudulent activity was suspected in my bank location and I was instructed to go to my bank location and withdraw $9,500. I informed the person that I did not have that much in my account. Which the response from the so called agent was, if the teller gives you the amount then we know where and who the fraud was connected to. Until this point there was nothing that raised red flags to me that this was a fraud. I was not asked to give any personal information of any kind. The person on the line with me sounded very professional so I genuinely thought that I was assisting with a fraud attempt on my bank account. I proceeded to my bank branch location at 15725 South Dixie Highway. The entire time I was instructed not to hang up the call, so the "agent" was on the line the entire time that I was at the bank. I did what I was instructed by asking the teller for a withdrawal of $9,500. The teller proceeded to give me the funds after seeing my forms of ID (drivers license and bank card). Since I knew that those funds were not actually in my account it appeared to me that the teller was part of a fraud network and what I had been told by the fal [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: Truist Bank Impostor] [Location: FL, USA- 33189]