TRUIST FINANCIAL CORPORATION

I called all my cards and no one used them and I don’t have a card with that number and I’ve been at a hospital all day long and no where else out of state! Just suspicious. I also work with seniors and would like to pass this on to them if it’s a scam. Thank you [BBB Scam Type: Phishing] [Business: Truist Bank IMPOSTER TEXT Date Re] [Location: LA, USA - 71227]

Received a text message stated that my account in Truist Bank had a fraudulent activity and that I needed to contact them. Received a call and was told someone had scammed me and opened up a savings account using my credentials. They said this was and inside job and needed my help and to go to the nearest Truist Bank and stay on the line to help in the investigation. I called the main branch and they said this was a scam and there was no fraudulent activity on my account. This person has tried calling me back several times with different numbers after I block each one [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: Truist Imposter] [Location: VA, USA - 22815]

A woman called saying she was with Truist Bank. She asked if my husband if he had received the new Visa credit card Truist sent him & attempted to get more information from him but I interrupted his call with her & he hung up without giving any of his credentials over the phone. He was lucky. [BBB Scam Type: Other] [Business: Truist Bank_IMPOSTER] [Location: TN, USA - 37421]

Scammer called from a Truist location phone number. Stated they were verifying information to allow a $1000.00 e-check go through bill pay. I told them that was a fraud attempt and they asked to verify the last 5 of my social to put a stop to the payment from going through. They first sent a verification code that came in on the same text phone number from previous Truist notifications which led to me believing it was a legitimate call. After that they verified my email address and user name. Then they finally wanted me to dial *722508483579 to confirm the text notifications from the fraud department. This ended up being a way to forward my phone to another phone number. I immediately called the bank directly and confirmed no activity on my account had taken place yet. I was advised it was a scam and that I needed to immediately change my login information and that they would put a watch on my account. [BBB Scam Type: Credit Cards] [Business: Truist] [Location: SC, USA - 29365]

I needed to transfer funds to another account, so I initiated the transfer through the mobile banking app and completed all required steps for approval. The transfer was initially denied, which forced me to look for an alternative way to move the funds. After a day or so, the account was approved despite the initial denial. Once approved, I again attempted the transfer through the mobile app and paid for the expedited one-business-day service. I submitted this request on December 30 at approximately 7:30 a.m. Eastern Time. As of 5:00 p.m. on December 31, the transfer has still not been completed. I have received no notification that the funds were sent, and the money remains in my account, despite more than one business day having passed. I contacted customer service and was told that nothing could be done and that the transfer might be sent later tonight. When I asked for a specific timeframe, I was told that no one could provide one. This is unacceptable. Either the transfer is manually processed or it is handled by an automated system with a defined processing time, yet no one could explain which applies or when the transfer would occur. This experience reflects extremely poor service and a lack of transparency. Once my personal loan is paid off, I will be closing my account. Truist has been one of the worst banking experiences I have had. This was a headache trying to send 300 dollars. [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: Truist Bank] [Location: WV, USA - 25070]

Texted and called stating my Truist Bank account was used at Walmart for 491.00 and the transaction was flagged. Asked if i made the transaction. Also said a woman wearing a long blonde wig went into Truist Bank on Evans in Florence, SC and was able to withdraw $7500.00 from my account. And also has footage of that transaction. [BBB Scam Type: Phishing] [Business: Truist Bank IMPOSTER] [Location: SC, USA- 29501]

email came into stating account had been open and was needing online banking verificiation setup. also stated that a phone number and email address add been added to victims account. these pieces of information are not anyone the victim knows or is familiar with "jmiller" hotmail account was being added to account and a 512-576-9706 area code phone number. the police were notified and a report filed. Was still on hold with so called bank was given a case number no one has called to follow up on fraud case. Police advised victim not to answer any calls as they were trying to get more personal information. [BBB Scam Type: Identity Theft] [Business: TRUIST BANK=Impostor] [Location: TX, USA- 77979]

I received several emails from LightStream and Truist Alerts, which I have never heard of..saying that new accounts were open and new devices had been added, online banking etc.. I have an email from Credit Karma saying there was a hard credit check on my credit report for a loan application. I have not done any of this and am afraid that I may have became a target for potential identity fraud. Please help with what I need to do next to prevent this from happening.I have all of the emails that were sent to me. I tried to enter my email on the following questions but it said that was the scammers email so I had to enter my gmail instead. THEY are using MY email address.They also said this phone number 1-334-344-1241 was used to try and open the accounts and take out loans! NOT MY PHONE NUMBER.. [BBB Scam Type: Identity Theft] [Business: LightStream/Truist Alerts Date Repor] [Location: AL, USA- 36575]

Applied for a loan and they requested a phone call follow-up and then needed financial documents uploaded to their website portal. I have over 750 credit score according to Transunion. But they denied me for all kinds of false reasons as if I was someone with bad credit and with no income. They even falsely said my Transunion score was 723 and reflected all of these serious derogatory accounts and balances were on my credit report. They used these credit report falsities as the very reason for the denial after continuing to lead me on and ask for more information as if I was being approved. If this was the real legitimate actual reason, why not just turn me down after pulling a hard inquiry reflecting all of this bad reports? I was hesitant to go further with my personal financial documents and filings since they led me to believe they just needed to verify my income. I demand they destroy my personal documents and not exploit them for gainful profiteering off consumers credit profiles that have unjustly denied. Remarkably, they have a pop-up link on their consumer account portal that gives you the option not for them to sell your personal information provided and you should be aware of your rights under the laws to protect yourself. What a SCAM this loan company masquerades as a bank to retrieve personal information and allegedly uses to sell your private information for profits. File or report your complaints to appropriate consumer protection agencies to investigate this company and their abusive practices to exploit consumers. Wrongful denial based on reasons not identified on my Transunion report. Exploitation and profiteering off my personal data and financial information. Fix this wrongful denial and abusive practice to exploit consumers data. Reasons do not match what is reported on credit report per Transunion. Destroy my application information provided and reverse hard pull inqu [BBB Scam Type: Other] [Business: Lightstream Loans by Truist Date Rep] [Loca

On march 9th. i received a text alert to my cell phone from my "bank". it stated a fraudulent purchase of $2600 had been made via Zelle and wanted verification. It looked very similar to fraud alerts i have received in the past. I replied No. A new text resp that i would be contacted shortly. A phone call came through, and someone stated they were a manager at the local branch and were notified that transactions were being made form Oregan, Florida, etc through various platforms. He said he was able to stop some but did i receive an alert about cash app and i said no. This was rushed. When I asked a few questions he responded as a "bank employee" would, sympathizing, supportive ... here to help. Then would move towards a more alarming approach that we had to move to test why i didn't receive fraud alerts, etc One was Cashapp. He led me to cash app and said they had shut down any purchases attempted. Then he said he needed to text their fraud alert system and was going to send me a money request but that it was a "dummy" request and WOULD BE denied. I was hesitant and he was pushy, reassuring me none would be permitted. I accepted the request strictly under the understanding it was blocked and to see fraud alerts. I told him i did not receive one. He sent another request.... I was ready to stop and my brain was kind of catching up to the situation but he repeated the frantic pushing and reassuring as I questioned him... I sent the request and he hung up. I immediately realized what had happened and went to cash app to cancel payment.. within seconds.. and i was unable to ..... I called my bank and they were unable to stop it. I spoke with Cash app and was told to file a dispute and that i would be contacted by the investigators for more information. I gave a quick recap and waited to hear from them. I also called the support number again and they said i wo [BBB Scam Type: Credit Cards] [Business: Truist IMPOSTER] [Location: NC, USA-