Scam Detective
Company

WELLS FARGO & COMPANY

Consumer Complaints
  • 166,982 consumer complaints filed with CFPB
  • 291 community reports from users

WELLS FARGO & COMPANY is a registered business tracked by the CFPB. The complaints shown here are consumer disputes filed with the CFPB, not fraud reports.

Details

CFPB Complaints
166982
BBB Status
{"business_name": "Wells Fargo", "rating": "D-", "rating_score": 60.0, "accredited": false, "report_url": "/us/ca/san-francisco/profile/bank/wells-fargo-1116-11547", "city": "Waterford", "state": "CT", "out_of_business": null, "categories": [{"id": "20003-000", "name": "Bank"}, {"id": "20085-000", "name": "Financial Services"}, {"id": "20014-000", "name": "Currency Exchange"}, {"id": "20052-000", "name": "Money Orders"}], "looked_up": "2026-04-16T17:47:57.982799+00:00"}
Industry
Mortgage

Number Activity Timeline

Phone numbers linked to this company, showing when each was active.

800-704-0855
Feb 2026 – Apr 2026
844-204-4090
Feb 2026 – Apr 2026
Feb 2026Apr 2026

Connected Entities

Impersonation Scams

Reports from people targeted by scammers using WELLS FARGO & COMPANY's name.

Fidelity Account Services Multi-Sector Fraud NetworkCross-industry financial impersonation fraud

Scammers contacted consumers claiming to represent Wells Fargo & Company regarding urgent account issues or security concerns. The fraudsters demanded immediate verification of personal information and banking credentials to prevent account closure or unauthorized access. Consumers who provided information later discovered unauthorized transactions or that the contact was fraudulent when they called Wells Fargo directly.

4/18/2026
Identity Theft Org Financial Impersonation ScamCredit bureau impersonation fraud

I was contacted by scammers using phone number 833-796-8634 who impersonated Wells Fargo & Company representatives. They told me there were fraudulent charges on my account and directed me to verify my banking details through their 'secure' process. The callers seemed legitimate and knew some of my account information, which made their impersonation of Wells Fargo convincing until I realized it was a scam.

4/25/2026
Multi-Service Financial Impersonation NetworkFinancial institution impersonation

Someone called me from 469-982-5000 saying they were from Wells Fargo's fraud department and needed to verify recent transactions on my account. The caller knew some basic information about me and claimed Wells Fargo had detected unauthorized activity, requesting my account numbers and PIN to secure my account.

4/22/2026
Multi-Platform Financial Impersonation ScamFinancial institution impersonation

A fraudulent caller from 833-781-7181 contacted me claiming to represent Wells Fargo, saying my account would be closed due to suspicious activity. They instructed me to click a link in an email from hr@marketingami.com to verify my account information immediately. Wells Fargo confirmed they never sent such communications and warned that scammers were impersonating their bank.

4/22/2026

The Legal Document Delivery Debt Collection Scam contacted consumers through phone number 844-204-4090, with callers claiming to represent Wells Fargo & Company or have legal documents related to Wells Fargo accounts. The scammers told consumers they had pending legal actions and needed to verify personal information or make immediate payments to avoid court filings. The impersonation was designed to leverage Wells Fargo's reputation as a major financial institution to pressure victims into believing fraudulent debt claims were legitimate.

4/22/2026

Consumers received fraudulent checks through phone number 742-899-0927 that were supposedly made from Wells Fargo & Company as part of a fake Publisher's Clearing House prize notification. The scammers used Wells Fargo's reputation to legitimize their scheme, claiming the checks were payment for winning sweepstakes prizes. The fraudulent use of Wells Fargo & Company's name was designed to make the fake prize checks appear authentic and trustworthy to potential victims.

4/22/2026
ExecutiveEdge Career Recruitment ScamEmployment recruitment fraud

The ExecutiveEdge Career scam operating through executivedgecareer.created.app contacted job seekers claiming to represent Wells Fargo & Company with fraudulent employment opportunities. The scammers posed as legitimate recruiters offering positions at Wells Fargo, requesting personal and financial information during fake hiring processes conducted through unofficial email channels. Victims discovered the impersonation when they attempted to verify the opportunities through Wells Fargo's official channels.

4/22/2026

New Used Car Location: Texas, USA My friend bought a Volkswagen ID Buzz from a Texas dealership around 6+ months ago. It was sold and financed as a brand new vehicle. The sales paperwork and financing through Wells Fargo all list it as new, not used, demo, loaner, or certified pre-owned. It had under 100 miles when purchased, so nothing immediately seemed off. Shortly after purchase, he started having issues with the Volkswagen app/infotainment system. The vehicle would not properly connect or register, and dealership staff originally suggested maybe an employee or prior account had somehow registered the vehicle incorrectly. They said they would reset everything, but the issue was never fully resolved. Recently, he returned again for the same issue, and while checking the VIN history/internal notes, a service tech allegedly found notes stating “do not sell,” referencing a known issue, and indicating previous owners were aware of the problem and returned the vehicle. This is where the concern started. If that information is accurate, it raises questions about whether the vehicle may have had prior ownership, prior delivery, or some form of return history despite being sold to him as new. My legal questions are: In Texas, can a dealership legally sell a vehicle as “new” if it had prior owners, prior return history, or internal manufacturer/dealer notes stating “do not sell,” assuming that was not clearly disclosed? If the dealership knowingly sold it as new despite prior ownership/history or known unresolved issues, would that potentially fall under fraud, misrepresentation, or Texas Deceptive Trade Practices? What documentation should he immediately request or preserve (VIN history, Carfax, service notes, manufacturer records, internal dealer notes, etc.) before anything potentially disappears? Should his first move be Texas DMV complaint, Volkswagen corporate, or consumer attorney consultation? At this point, he is mainly trying to figure out whether this

1 day ago1 upvote

Jamaican beggar hotline I listened and they claimed there were several attempts to get ahold of me for winning Readers Digest prize. They know my name, and address is my guess. They may know my SSN. They wanted me to call Wells Fargo to verify the account was real - 1-877-875-2823, This is an area code often used for scams and a bank would not set up an account or hold funds unless the person was notified. I am a formers FDIC Auditor. They called on phone number - 507-351-3025. I have blocked the number.

1 day ago1 upvote

US - Amazon Scam that makes zero sense If anyone has any advice on this situation, I will take it. I’ve been fighting with Amazon and Wells Fargo since December 2025 and it’s unbelievably frustrating. In late December 2025, I woke up and realized I was locked out of my kindle and Amazon accounts. I got back into my account after speaking with customer service. I then checked my bank account and noticed several charges to Amazon had been made on one of my debit cards overnight and the strange thing is, they were coming to my address. I spoke to Amazon again and they marked the 5 charges as fraud, said they “removed them from my account” and said I needed to dispute with my bank. They were aware these items were coming to my address but said to work with my bank. I made a claim to Wells Fargo that same day, submitted all the info I had, cancelled my card, and waited. They kept saying they needed more time to investigate. February rolls around and they deny the claim stating that because I’ve bought stuff on Amazon before and it was mailed to my address, I obviously bought it. They tell me to go back to Amazon for help. Amazon says there is nothing they can do. The charges were marked fraudulent on their end and they can’t do refunds. I keep getting “escalated” but only get responses from an email you can’t reply to, saying that I needed to dispute with WF. I have all of my communication data with Amazon saved (phone calls, chats, emails, etc). I’ve talked to customer service, to supervisors, and have been escalated more time than I can count. Also, yes, I have offered many times to just mail the items back to Amazon for a refund. They won’t do it. When they marked the transactions as fraud, they completely wiped them from the “your orders” section and I can’t even see them. Has anyone else had this happen? How the heck did you get your money back? It was over $800 of junk that has just been sitting in my garage. I don’t understand what the scam even is😩

1 day ago1 upvote

Employer overpaid me I have a second job as a 1099 employee. I was contacted via email today from the office manager that multiple deposits my employer was supposed to send to a vendor, went to me instead. She provided me the dates and dollar amounts, I confirmed with my bank statement that I did in fact receive them. It is 7 payments totaling around $8000. Now major life lesson here - I need to pay closer attention to my bank accounts because I didn’t even realize I had it. I did notice I had more money leftover after paying bills recently but I didn’t think about it too much. My question is, what do I do from here? I went to Wells Fargo after work today to try and see if they had anything helpful or suggestions on how to approach repayment. The woman I spoke to as very unhelpful - her only suggestion was to take out a personal loan to pay them back. I also asked her if my work can legally reverse those deposits without my permission and she said yes. From what I was able to Google, this is not necessarily true? I have every intention of paying them back… I just don’t want them to take a lump sum of $8000 from me. The woman at WF also was very kind to let me know I have 24 hours of a negative account before they charge me ha. She also didn’t ask me about reporting the deposits into my account that were a mistake, should that have been done? I’ve been an employee at this company for 9 years and it is not my primary income. I am hopeful they are willing to let me make payments. If not, I’m not sure what my options are. Location: Florida

2 days ago1 upvote

Received phone caller ID Wells Fargo 214-452-3223 Asking personal information about the account. I refuse to give any information about my account. I ended the call. [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: Wells Fargo IMPOSTER] [Location: TX, USA - 75201]

3 days ago

Lawsuit over credit card in default Posting on behalf of a family member who lives in Florida. We recently found out that they are being sued in small claims by Wells Fargo for a credit card account that went into default. The amount is somewhat more than $5,000 - not world-ending, but nonetheless more money than we have laying around. We have not received process service yet - the only indication of this was a sudden flurry of attorney advertisement letters that arrived in the mail. Fortunately, one included a copy of the pretrial hearing notification with the case number. Generally speaking, 1. Is there a possibility to resolve this matter, e.g. through payment plans or other arrangements, outside of the court process? If so, would this go through the original creditor (Wells Fargo) or the legal firm on record? 2. Given the amount of the claim, is this something for which we should be engaging an attorney or can this process be navigated (safely) without one? 3. My family member, upon receiving notice, wants to call the bank to find out more information. Is there any potential legal peril in this? Location: Florida, United States

4 days ago1 upvote

Wells Fargo Lawsuit Settlement - How to proceed I banked at Wells Fargo and also had my home mortgage 2005-2012 with them as well. During the 2009 housing crash, I applied several different times to refinance etc my home. Eventually and without a working program, they foreclosed on my home and it has been a huge struggle ever since. Wells Fargo sent me checks for all 4 banking accounts, then a separate check for $500 for loan modification. I deposited and filed for arbitration. I finally spoke with the rep, she didn't offer any money except closed my case and said she referred me to administration. I received a letter from administration stating that the foreclosure on my home was not a result from any wrong doings listed in the lawsuit of 28 billion. So, I finally decided recently to call the rep back. She then told me $1000 would be mailed out to me. I deposited that as well. I keep having feelings of something not being right. I called the rep back 2 weeks ago to ask her since there was no wrong doings, then why give me $1000 and defer me from arbitration. After literally making her say, she said that actually she can't go back and look that up, that they were in fact missing all documents of my mortgage during the housing crash, and there is no way to tell because my information was not only not retrievable but simply, not on record. So, I ask how she knew that my foreclosure was not a direct result from the faulty practices... she stated that she just could see that mine was not affected and didn't warrant any further investigation. Well, I think I need to do something about it. Can I still go to arbitration? Do I need ... what ... like what should I do and how do I go about it. I mean these people were taking money out of my checking and savings accounts fraudulently during my bankruptcy, actively out of all my accounts the entire time I was battling monies during foreclosure, and these bastards were stealing from me. And they knew I didn't h

4 days ago1 upvote

Wells Fargo froud prevention.

5 days ago1 upvote

I saw an ad for a 1972 Buick Skylark convertable for $13,900.00. I contacted West Landry Auto Sales via message to their ad. I was contacted by a Tyler M**** who identified himself as the sales manager, He gave me a description so I asked for additional photos, video, business license and copy of the title. He sent these items. I asked how much to deliver to Greenville SC. I was quoted $600.00 for delivery for a total of $14,000.00. I then called the local BBB office and was assured this was a legit business, Tyler then sent me an purchase agreement with warranty info and said for me to sign ok with him over the phone. I did this. He stated he would get with his accounting dept. to generate an invoice to be paid via wire transfer. He stated to generate this invoice he would need my banks name and my routing number so I supplied this info. I then received a Domestic Wire Transfer Request to take to my bank for payment, I then went to my bank and they asked why the business to transfer the funds to was Xenox Group LLC. so we got Tyler on phone at bank and he told both me and the bank rep. that this was the parent company name. This Wire Transfer document had both routing number and account number for a Wells Fargo bank located in Mn. I proceeded to transfer the money. That same day I was supplied with a drivers license with picture for a Wy. man who was to deliver. I was shown a picture of the exact car loaded on the trailer. Tyler also stated this would be delivered by 3-31-2026 as the transfer payment was made on 3-24-2026. Tyler also supplied a VIN for the car and I researched and found this was indeed a 1972 Buick Skylark. I then waited until 3-31-2026 and when no car arrived I called Tyler and he explained that driver was delayed and would be at my address by 4 pm the next day 4-1-2026. When the next day at 4 pm came and no car showed up I again called Tyler and he said he would contac [BBB Scam Type: Online Purchase] [Business: West Landry Auto Sales] [Location:

5 days ago

call regarding credit or something Got multiple calls from this phone number in "Morrilton, AR". I live in CA. Voicemail said something about Verification department. Applied for credit card yesterday at Wells fargo, got rejected. The calls started today. I have no clue about the credit card world sadly. Not knowing much, they tried to set me up or experan or something? Like they asked for an experian verify link and I clicked it because I'm stupid. Tried to setup a experian account and seen its the same message, but I can't make exerpian account right now due to something. Claimed something about suspiscious charges like a plane ticket even though I never travel. They got my full name + SSN + one of my debt cards at wells fargo's acct number, expiriation, name, pin, numbers on the back. Made sure to lock the card down on WF after they got it. They then tried to ask for a 'access code to change password' hich also happens to say don't share it.

7 days ago1 upvote

Consumer Complaints

Direct complaints about WELLS FARGO & COMPANY's products or services.

We had an inspector from AAA Contracting tell us we needed expensive posts and beams installed under our home but when we had another contractor check, the contractor told us that all the posts and beams were already there. AAA Contracting/AAA Inspections then charged our credit card for $260.00 when we never gave them a credit card number nor did we ever authorize them to charge our card. We reported them to the licensing board, and Wells Fargo to dispute the charge. AAA Contracting told us that we needed $6,925.00 worth of posts and beams and anchors under our home when all the posts and beams were already there. A reputable company came out and verified that the posts and beams were already there and the actual cost of the anchors was only $2500.00 AAA Contracting/AAA Inspections are connected (family relations) and are running a scam operation by taking advantage of seniors seeking reverse mortgages and needing foundation certifications. AAA makes up a list of unneeded repairs and then waits to be paid at the closing of the mortgage. Unknowing seniors are scammed out of their money at closing and no one detects the scam. They tried to charge us for the bogus report by getting a hold of our credit card information and we are infuriated about this violation. AT NO TIME did we agree to pay them a penny because we detected they were scammers from the first few minutes of dealing with them. [BBB Scam Type: Home Improvement] [Business: AAA Inspections / AAA Contracting LLC] [Location: OR, USA - 97754]

29 days ago

An advertisement on the smart phone featured Dr,. Gupta, a well-known and respected Dr., My wife responded to the ad featuring a way to remember things better. She believed that it was the Dr reporting on this product. As me, 78, and my wife 87, are not remembering things, even serious appointments, etc. , my[ wife ordered these pills in good faith, finding out later that it was a bogus Ai scam, and the ingredients of the Neurocept product don't match with any well respected memory formulas, with one exception, huperzine. We would like to get our money back, as it is needed, our social security not being adequate to cover scam products of this sort. We intend to, in the future, to be more careful regarding claims made for health products. I contacted a scam consultation agency about this company, and find that this company doesn't return phone calls or e--mail, and wonder if we can get our money back by other means. Please direct me to any help available......She used Wells Fargo credit card. [BBB Scam Type: Counterfeit Product] [Business: Endurox Prime Neurocept Date Repor] [Location: NC, USA - 28675]

31 days ago

This website was on an Instagram ad and advertised that a lady was retiring who handmade garden owls with individual placed feathers, that moved with motion and were one foot to 16 inches in length. It said that this website is the only one with the original owl. And others are fake, it turns out this site is selling counterfeit products. I got 2 of the owls today and they are 4 inch plastic 10 cent in value products. When I tried to initiate a return, they said I could only have a voucher for their company. They also said I would have to return the items to Hong Kong.And then a decision would be made to return my money. I wanted to report this , because I have just lost a hundred bucks plus shipping and this company, who responds in German language, who is in China, is making it look like they are a company in the United States. They have my debit card. My name and address and I don't want anyone else to have to go through what I'm going through and lost and the fear of money being stolen from Wells Fargo account further.. [BBB Scam Type: Counterfeit Product] [Business: Winston Co Decor] [Location: GA, USA - 30019]

37 days ago

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