201-942-1029

I purchased an airfare ticket on justairticket.com, then someone calls me and hour later to tell me it was only a standby ticket with not even a personal item or carry on allowance. Then they wanted to charge me $60 to "upgrade" it to an actual ticket. Then he changed it to $70 for an actual ticket. I'm still not allowed any luggage or even a personal item at this point. When I booked the ticket, the website said that there was 24 hour cancellation, but when I tried to cancel, they said that I could either 1.) get an e-credit with one specific airline, and it takes 7-14 business days to process, 2.) or I can get a cash refund, but they will charge me about 50% of what you spent as a cancellation fee. When I booked the ticket I clearly recalled that there was a "free 24 hour cancellation" policy, but this is an outright lie. Then the guy says that if I hold on for a few minutes he will contact the airline and try to talk the price down. After being on hold for a few minutes, he says the airline is willing to charge me only an additional $40 to "upgrade" to a real ticket. What had I spent $329 on - air?! I just want to get my ticket and get on with my day, so I tell him to just charge the $40. He then says that someone from the airlines will contact me within the hour to confirm my booking information. Two hours go by and no one calls me, so I called the (201) 942-1029 phone number and speak to a Rihanna who refused to answer my yes/no question - do I have a ticket or not? She says she needs to verify my information first. They have all my information already! I told her that it was a simple yes/no question and that she should just answer it before wasting both of our time to verify a maybe booking. She said she couldn't help me and transferred me to someone else. Now the new guy tells me that I still don't have a ticket because the basic economy, [BBB Scam Type: Online Purchase] [Business: Justairticket.com] [Location: CA,

I found a cheap domestic flight listed on momondo for JetBlue airlines. When clicked to book, I was redirected to justairticket.com where I browsed and was able to find the flight for the listed price and time. After entering payment details and hitting purchase, I received a confirmation message via email, but the email said I still had to verify before I could have my ticket? But then, a phone number (201-942-1029) called me and sent a new email from [email protected] with $130 in "Agency Fees" added to my ticket total. Then, having made an error seemingly, the person sent me a second email, just with the "Agency Fees" header changed to "Taxes". The proceeded to try to get me to pay that amount, or get me to reschedule my flight for a slightly less amount of "Taxes". I asked to cancel, they said I couldn't. After more back and forth I said "You will cancel this or I will dispute it with my bank when it comes in." He immediately said "I will cancel it, goodbye." [BBB Scam Type: Travel/Vacation/Timeshare] [Business: Justairticket.com] [Location: IL, USA- 60142]