369-225-6065

I ordered 4 christmas ornaments, which were advertised as 3D animals in an acorn, pictures on the site showed them as fairly large. What I got was 4 pieces of plastic, about 3 1/2" with a picture of the animal on it. I immediately emailed and asked what to do for a refund. The package had this address on their shipping label: SHIPPING DEPT 2407 W NORTH AVE, MELROSE PARK, IL 60160 There is absolutely nothing like what was advertised or shown. The response to my email was: * Dear customer, We are glad you got the item but sincerely sorry for the problem. According to our Return & Exchange Policy, we accept returns and exchanges within 30 days from the date of package reception and if the products are in new, unused condition with the original packaging. If you want to send the order back for exchange or refund, the return shipping fee needs to be afforded by yourself. Considering the high shipping fee to return it all the way back to our warehouse (about return shipping fee is $50-$80), will it be possible to offer a $8.00 refund to you as a way to make up for this? If you insist on returning back, please send it to the following address: Address: No.7, Songgang Tianyang 2nd Road ,1st floor, Songgang Subdistrict, Baoan District, Shenzhen, Guangdong Province, China Zip code: 518105 Contact: SIbei Xiao Phone No.:13692256065 Please put order No. with specifications within the package back to us. And please offer us the tracking NO. of the parcel after you send it back, after we can get the items back, we will arrange the refund to your account as soon as possible. Have a nice day! ************************************************************************************************ Their refund policy doesn't mention returning items to China. It doesn't have anything on it about China. I asked why it could not be returned to Melrose Park Illinois, as that is where it was shi [BBB Scam Type: Counterfeit Product] [Business: ACYRIL/ SHEREM] [Location: FL, USA -

With the 250 Year USA coming up, I received add for a patriotic door wreath decoration that looked like eagle head with red/white/blue with hand-painted feathers protruding out 3-dimensionally. When we received it, it was very thin plywood screen painted on each layer. Looks similar but not worth $25 each. When we tried to return, they provided the same canned email back that others received: Dear customer, We are glad you got the item but sincerely sorry for the problem. According to our Return & Exchange Policy, we accept returns and exchanges within 30 days from the date of package reception and if the products are in new, unused condition with the original packaging. If you want to send the order back for exchange or refund, the return shipping fee needs to be afforded by yourself. Considering the high shipping fee to return it all the way back to our warehouse (about return shipping fee is $50-$80), ill it be possible to offer a $10.00 refund to you as a way to make up for this? It is more convenient for you. Just a suggestion, if you insist on returning back, please send it to the following address: Address: No.7, Songgang Tianyang 2nd Road ,1st floor, Songgang Subdistrict, Baoan District, Shenzhen, Guangdong Province, China Zip code: 518105 Contact: SIbei Xiao Phone No.:13692256065 [BBB Scam Type: Counterfeit Product] [Business: Hilipert] [Location: IL, USA - 61064]

I sent dec7th I spent over 75 bucks on these items. That are none to my liking! I would like and appreciate my refund in full. The advertisement was for this product is a lie. They sent dec8: Dec 8, 2025, 10:41 GMT+8 Dear customer, We are glad you got the item but sincerely sorry for the problem. According to our Return & Exchange Policy, we accept returns and exchanges within 30 days from the date of package reception and if the products are in new, unused condition with the original packaging. If you want to send the order back for exchange or refund, the return shipping fee needs to be afforded by yourself. Considering the high shipping fee to return it all the way back to our warehouse (about return shipping fee is $50-$80), will it be possible to offer a $8.00 refund to you as a way to make up for this? It is more convenient for you. Just a suggestion, if you insist on returning back, please send it to the following address: Address: 1F, No.7 Tianyang 2nd Road, Songgang Subdistrict, Baoan District, Shenzhen, Guangdong Province, China Zip code: 518105 Contact: SIbei Xiao Phone No.:13692256065 Please put order No. with specifications within the package back to us. And please offer us the tracking NO. of the parcel after you send it back, after we can get the items back, we will arrange the refund to your account as soon as possible. Have a nice day! I sent dec 8th: Hello! I order these items thinking that they were going to be totally different than what I received. I would greatly appreciate a refund in full. They sent dec9th: Dec 9, 2025, 10:12 GMT+8 Dear Customer, Thanks for your email and sorry for your long waiting. How about we offer $15.00 and you keep the item? Or you can return the item to the follow address to get a full refund: Address: 1F, No.7 Tianyang 2nd Road, Songgang Subdistrict, Baoan District, Shenzhen, Guangdong Province, China Zip code: 518105 Contact: SIbei Xia [BBB Scam Type: Online Purchase] [Business: Glosrity] [Location: MI, USA - 48

Bought a mug from the Hilipert website at $49.99 with $10 shipping from CA ($59.99 + tax). Please see the following website to view the product https://facymody.myshopify.com/search?q=book+mug&options%5Bprefix%5D=last Received a mug that did not look anything like the website. It is horrible quality and does not appear like the website. Actual product image uploaded. Contacted the company to return and was told I could have an $8.00 refund because I now needed to ship it back to China which was going to cost between $50-$80. From seller email: Considering the high shipping fee to return it all the way back to our warehouse (about return shipping fee is $50-$80), will it be possible to offer a $8.00 refund to you as a way to make up for this? It is more convenient for you. Just a suggestion, if you insist on returning back, please send it to the following address: Address: No.7, Songgang Tianyang 2nd Road ,1st floor, Songgang Subdistrict, Baoan District, Shenzhen, Guangdong Province, China Zip code: 518105 Contact: SIbei Xiao Phone No.:13692256065 [BBB Scam Type: Other] [Business: Hilipert] [Location: FL, USA - 32707]

first approach me:I am requesting a refund , bottles were not as expected . support:Dear customerWe are glad you got the item but sincerely sorry for the problem. According to our Return & Exchange Policy, we accept returns and exchanges within 30 days from the date of package reception and if the products are in new, unused condition with the original packaging. If you want to send the order back for exchange or refund, the return shipping fee needs to be afforded by yourself. Considering the high shipping fee to return it all the way back to our warehouse (about return shipping fee is $50-$80), will it be possible to offer a $10.00 refund to you as a way to make up for this? It is more convenient for you. Just a suggestion, if you insist on returning back, please send it to the following address: Address: No.7, Songgang Tianyang 2nd Road ,1st floor, Songgang Subdistrict, Baoan District, Shenzhen, Guangdong Province, China Zip code: 518105 Contact: SIbei Xiao Phone No.:13692256065 Please put order No. with specifications within the package back to us. And please offer us the tracking NO. of the parcel after you send it back, after we can get the items back, we will arrange the refund to your account as soon as possible.Have a nice day! 2n approach form me:The payment I was charged was for the product not the delivery , Therefore a full refund should be made, as the product is of poor quality and it was not as expected. Support Response: Service2 (support) Mar 24, 2026, 16:50 GMT+8 Dear Customer Thanks for your email and sorry for your long waiting. How about we offer $20.00 and you keep the item? Or you can return the item to the follow address to get a full refund: Address: 1F, No.7 Tianyang 2nd Road, Songgang Subdistrict, Baoan District, Shenzhen, Guangdong Province, China Zip code: 518105 Contact: SIbei Xiao Phone No.:13692256065 Please put the order No. with Specification within t [BBB Scam Type: Counterfeit Product] [Business: libiyi] [Location: FL, USA- 3

On January 12, 2026, I ordered, what was supposed to be, a stained-glass dog lamp from Glosrity, of which I paid $63.97 ($49.98 for the product, $9.99 shipping, $4.00 tax). Upon receipt of the item, I found it to be a cheap piece of plastic that resembled NOTHING like the advertised picture or description of it. A few days later I sent an email to Glosrity explaining that I wanted a full refund, why, and expected them to pay the shipping to return it to them as this was false advertisement. Their description of the product did not state it was USB powered (which means I would have to buy the block to attach it to a wall outlet for power) or resin. Their reply was as follows: We are glad you got the item but sincerely sorry for the problem. According to our Return & Exchange Policy, we accept returns and exchanges within 30 days from the date of package reception and if the products are in new, unused condition with the original packaging. If you want to send the order back for exchange or refund, the return shipping fee needs to be afforded by yourself. Considering the high shipping fee to return it all the way back to our warehouse (about return shipping fee is $50-$80), will it be possible to offer a $8.00 refund to you as a way to make up for this? It is more convenient for you. Just a suggestion, if you insist on returning back, please send it to the following address: Address: No.7, Songgang Tianyang 2nd Road ,1st floor, Songgang Subdistrict, Baoan District, Shenzhen, Guangdong Province, China Zip code: 518105 Contact: SIbei Xiao Phone No.:13692256065 My reply to this was as follows: This is simply unacceptable. Refer to the attachments I have included in this message. Three of them are pictures I took of the one you sent, which CLEARLY do not resemble the advertised picture I also included. I'm SURE you can see the difference. This is false advertisement (not to mention it i [BBB Scam Type: Online Purchase] [Business: Glosrity] [Location: OH, USA- 445

The website advertises a very nice-looking "non-lead crystal decanter" that in actuality is a plain brown glass bottle with a decal on the front and the back. The ad makes the bottle appear to be a 750ml but it's only 350ml and again, NOT CRYSTAL. The stopper received is also very plain compared to the ornate stopper shown in the pictures. ADDRESS PROVIDED FOR RETURN: Address: No.7, Songgang Tianyang 2nd Road ,1st floor, Songgang Subdistrict, Baoan District, Shenzhen, Guangdong Province, China Zip code: 518105 Contact: SIbei Xiao Phone No.:13692256065 [BBB Scam Type: Counterfeit Product] [Business: Dedata International Inc] [Location: SC, USA- 29720]

I ordered two 250th anniversary whisky bottles from this company for a total price of $94.97. They were supposed to be made of crystal with an elaborate carved design depicting the 250 Anniversary of the United States topped with a Liberty Bell stopper. What I received was two cheap plastic bottles (smaller than shown in their add) with a decal for the design and a plain stopper that didn't even fit the bottle. When I complained to the company via email, they did offer for me to return the items, which they said would cost me approximately $80.00 or they could give me a refund of $15.00. The return information they gave me is: No. 7, Songgang Tiayang 2nd Road 1st floor, Songgang Subdistrict, Boan District, Shenzhen Guandong Province, China 518105 Contact: SIbel Xiao Phone Number 13692256065 Thank you. [BBB Scam Type: Online Purchase] [Business: Rebennit] [Location: AL, USA- 36330]

Libiyi-Fanyil Fraudulent Advertised "Solyball We The People 250 Decanter" and deceptive photos in their OFFER WEBSITE PAGE, what was delivered was NOT A Heavy Crystal Bottle with a "Liberty Bell Stopper" and NO ETCHED 1776-2026 in a Heavy Crystal Bottle with weight, it's a "CHEAP BROWN BOTTLE WITH A STICKER", Shipping came from 5215 South Boyle Avenue Building2, Vernon, CA 90058; package arrived in 6 days from order date and for return they want it shipped back to Hong Kong, China and offered $15 Refund, making it COST INEFFECTIVE to try and get a REFUND, A TOTAL SCAM COMPANY! Below is their address in CONTACT PAGE Address: UNIT 04, 7/F, BRIGHT WAY TOWER, NO. 33 MONG KOK ROAD, KOWLOON, HK. RETURN address and information in email from [email protected] Address: No.7, Songgang Tianyang 2nd Road ,1st floor, Songgang Subdistrict, Baoan District, Shenzhen, Guangdong Province, China Zip code: 518105 Contact: SIbei Xiao Phone No.:13692256065 OFFER LINK TO SOLYBALL WE THE PEOPLE 250 DECANTER https://offer.fanyil.com/offer/Fanyil/whiskey-bottle/wish43640?owntrackingid=8cae12f449f065fd5647332f5e43ea72&adid=550885251&utm_campaign=Mediago_US_PC_HK02179_Colapacase_20260228_AB2_Solyball_DIS&utm_source=mediago&utm_medium=abby&utm_content=Why%20Is%20This%20The%20Most%20Talked%20About%20Bottle%20Of%202026%20?&utm_term=30189266&tracking_id=8cae12f449f065fd5647332f5e43ea72&cc4d76fdaf5=4274&a0v5la7bquf89=1077871fdd48ebd12k1ur600mmarokxm&uy3ubftvh0u6o8=8cae12f449f065fd5647332f5e43ea72&cusduxj27i=4744868&xnfrr0ncac=23957&zsmoi87pih9=tracenep.bidnest.cc&lzzgnpz8d=8375c12dc812638be6331e5cbce20407&Q09ORklH=2 [BBB Scam Type: Counterfeit Product] [Business: Dedata International Inc] [Location: UT, USA- 84340]