601-837-1338

My elderly mother was the victim of a Best Buy/Geek Squad remote computer repair scam resulting in unauthorized charges applied to her Citibank Best Buy credit card. The scam involves hacked remote customer service repair calls and false service directives to place gift card purchase charges onto the victim's credit card. Three gift cards were charged to her credit card without her consent or knowledge. The 3 charges were made in the amounts of $505.99 each, totaling $1517.97. She did not authorize or make these purchases. This scam is registered with the FTC and appears on their website. Criminals hacked into calls placed to legitimate Best Buy/Geek Squad customer service computer repair numbers and redirected them to privately owned numbers by entities pretending to be remote Geek Squad service representatives. Below is the timeline of events: 8/23/2025 – She was experiencing functionality issues with her laptop computer and contacted by phone the local Hamburg, NY Best Buy Geek Squad store location for an appointment for repair. She was transferred to another contact to have the device serviced for repair remotely. There was a strange sound on the phone when the call was transferred and the caller ID reflected the number 601-837-1338, which seemed odd as it wasn’t a toll-free number. (Research later confirmed it is a Mississippi number registered to a single individual, not associated with The Geek Squad.) An Individual named Kevin transferred her to a person named Adam who told her he needed to gain remote access to her device to run diagnostics to determine the laptop issues. He told her the device needed immediate attention, and he would need to send her a firewall on loan to have a technician come out to her home to fix the problem. He transferred her to someone named Paul Davidson (who was later found to not exist at The Geek Squad.) Mr. Donaldson told her that befor [BBB Scam Type: Tech Support] [Business: Best Buy Geek Squad Representatives] [Location