706-631-8141

Hi Veronica, Thank you for your patience — I’m really sorry for the confusion and frustration this has caused. I completely understand your concern, especially with the unexpected charge and the product not working as you hoped. I’ve reviewed your account and can confirm that your subscription has been canceled as of March 21, 2026, so there won’t be any future charges moving forward. Regarding the March 6th order (#H3277537), I understand that you did not intend to place this. When your first order was made, it was set up under our auto-refill subscription plan, which sends a new supply each month. I understand this may not have been clearly visible at checkout, and I’m really sorry it caught you off guard. At this point, the order has already been processed, so we’re unable to cancel it before shipment. I also hear your concern about the product not working for you — that’s absolutely valid. While returns are possible, they can involve return shipping costs (typically $15–$20) and delays. To make this easier for you, I’d like to offer a 20% refund if you choose to keep the order, so you don’t have to deal with the return process. If you’d prefer to proceed with a return instead, I can absolutely guide you through that as well. Please let me know what works best for you — I’m here to make sure this is handled in a way that feels fair. With care, Sandra Team Member, Nuora ?? Previous Messages Veronica Barber 07:45 PM 20 Mar, 26 UTC-4 You received a new message from your online store's contact form. Country Code: US Name: Veronica Barber Email: [email protected] Phone Number: 7066318141 Comment: I did not place a order for another package of Nuora dated March 6th. Also, the last order did not help with my issue. There is no change in the odor. I would like to receive a r [BBB Scam Type: Online Purchase] [Business: Nuora] [Location: Henrico, VA, USA - 23231]