800-215-1547

On March 17th I was contacted via email, not phone or mail but email by Alliance Collection Agency for a medical bill with Atrium Health Wake Forest. I have never been contacted by email from a collections agency. On March 19th I took a screen shot and messaged billing through MyAtriumHealth to find out if it was legitimate or a scam. On April 9th they replied: Thank you for your e-mail inquiry. Atrium sends a total of 4 monthly invoices for patient payments for outstanding balances. Once the final notice has been issued, the balance must be paid in full or a formal monthly payment plan must be requested either on or before the due date indicated on the invoice to avoid collections. Once the account balance transitions to collections, it is no longer with Atrium and cannot be accessed via portal. Therefore, the system will indicate a zero balance. Please contact the collection agency,Alliance at 800-215-1547, to payoff the balance or request payment arrangements as the account is no longer with Atrium. The PDF attachment contains the itemized bill for your viewing. Should you have any further questions, please feel free to contact customer service at 704-512-7171. Thank you, Doris M. Patient Financial Services, Southeast Division Customer Service Digital Team Office: 704-512-7171 | Fax: 704.512.7511 Advocate Health Correspondence Mailing: PO Box 71108, Charlotte, NC 28272 I receive notifications through MyAtriumHealth and am fortunate enough to be able to pay the bills when they come. I never received notification online or by mail for this amount OR this date of service, (7/22/25). In addition, although it shows a zero balance online after 4 notices (A practice I think is predatory) All my past bills are listed there. The one that went to collections is not. In addition we were out of the country for the date of service in question. I have informed them I will not pay this bogus bill [BBB Scam Type: Fake Invoice/Supplier Bill] [Business: Atrium Health Wake Forest B