800-972-3030

I was called by a someone posing as a representative from fifth third bank. This person (with an Indian accent) asked me to confirm if I had a suspicious charge on my debit card. I said no and he proceeded to tell me that I had other suspicious transactions as well. He said my account had been compromised and someone was trying to get into it using public WiFi. He then wanted to FaceTime me, and at this moment the lightbulb went off in my head and I became wary of the call. I asked how I should know if this is actually fifth third bank. He then stated that the number he was calling from was the customer service number of fifth third bank “+1 (800) 972-3030” which it did appear so on my phone! Which made it seem real! However, I was still suspicious and I asked some questions about confirming if this was the real fifth third bank…none of which they could actually answer. I also googled this exact scenario and indeed it has happened to someone else as well! Be careful out there folks! [BBB Scam Type: Phishing] [Business: Fifth Third Bank] [Location: WY, USA - 83001]

Scammer called me on my cell phone as i was driving. The number that showed on my caller id# was 1-800-972-3030. they claimed to be my bank's fraud dept. They said they wanted to see if i had made any international purchases recently, so they could "mark them as fraud" and then put them back into my account. He said a couple of different amounts in the amounts of hundreds of dollars. i said "NO, that was NOT MINE" to them all and even joked better NOT be mine because i dont' have that amount in my bank. So, they knew and asked me to confirm my first 4 digits on my debit card. Which is odd, as they usually ask for the last 4. but i confirmed. they asked for my expiration. i told them the exp. date. then they asked me for the account # affiliated with that debit card. i felt that was NOT appropriate and the conversation was feeling "off", so i said "look i am driving now, can i call back after i get home?" they said "oh no problem... take your time i will wait". i said i don't feel comfortable giving YOU any more details until i am home and can confirm this is real. he said "mam, you see my number on caller id, this is the same number as on the back of your card" which it was indeed the same "number". but it felt "off" and he was asking and pushing me to respond and i said NO. and hung up on him. Today, i Called my actual bank and talked to the fraud dept. and they said it was NOT real, and that scammers can duplicate numbers to show up on caller Id. Scared me completely!!! [BBB Scam Type: Credit Cards] [Business: fraud department] [Location: OH, USA- 45240]

Received a call from an Indian guy from 800.972.3030 claiming to be 5/3 Bank in an attempt to reach me about fraudulent use of my debit card. I don’t use 5/3 Bank, so I hung up and dialed the number. Options for progressing through the call include entering your SSN, Tax ID/EIN, or debit or account number. [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: 5/3 Bank Impostor] [Location: NC, USA- 28079]