(888) 247-4080

Parent Convinced Chase Involved in Identity Theft Coming here to see if I can get some advice. My Dad has a Chase credit card. My Mom recently had a second card issued in her name. The second card would not show up in online banking, so my Mom called the 1 (888) 247 4080 Chase # on the back of the card (I confirmed the outgoing call on her phone). She said she talked to a Chase representative for 18 minutes - she said this sounded like every call she's ever had w/ Chase (prompts, hold music, Chase rep had American accent), and the Chase rep eventually said that she would need to transfer my Mom to get her the assistance she needed. My Mom says she was on hold briefly, and then a man with a foreign accent came onto the phone and asked how he could help her. (one note - my Mom swears this was a seamless transfer; her iphone shows an incoming call from a different 888 number two minutes after the Chase call ended). She was on the phone with the second representative for nearly 40 minutes. During the call with the second representative, he had her install software onto her system, then told her that he was seeing some very concerning large transactions to Microsoft on her Chase c.c. account - he showed her screenshots. Then he asked her where she did her banking - she told him (a different bank than Chase), and he asked her to please log into those accounts so that she could see if they had also been compromised (I'm sure he then gained access to her online banking usernames and passwords). Shortly after logging into those accounts, my Mom became very suspicious, ended the call, and starting contacting her bank and Chase to close accounts, change passwords, etc. She took her computer to a computer company the next morning to have them look at it for any viruses/programs that might have been installed. When they called her back, they said they didn't find anything. She explained in more detail what happened to her, and the company said that they found that