888-506-7987

I responded to an online or popup add on a reputable webpage. I needed reading glasses, which were able to automatically refocus for driving conditions and with the added benefit of filtering blue light while driving. The charge to my card was to appear as Tactical supply 8668090004, which is bogus phone number. I called my bank card company and the charge showed up as Vault Lifestyle Shop 8885067987, which further investigation came back as Vertex Marketing LLC, 546 Fillmore Street, Apt 19, San Francisco, CA 94117. A tracking number, which was supposed to be provided after 48 hours, and never appeared. I called the support number (866 489 6102) offered by [email protected] and asked for a full refund as advertised by the company's money back guarantee (I have a screen capture.) I also asked for a Return Merchandise Authorization and shipping address to return the package shipped. The company instead said to keep the glasses (these communications are all captured in Email exchanges), which I declined and reiterated my request for a full refund to my bank card and a Return Merchandise Authorization and shipping address. So far, I am only getting an Email run-around including a refund notice which my bank card company has not recorded to date. [BBB Scam Type: Online Purchase] [Business: ClarityBlue Glasses - TACTICAL SUPPLY 8668090004 - Vault Lifestyle Shop 888 506 7987] [Location: CO, USA- 80027]