cradelia.com

[US] Do not order beauty products from Cradelia.com I saw a beauty product advertised on Instagram. It's a "Multi-balm" containing PDRN (Polydeoxyribonucleotide), Collagen and some other jazz (Not Salmon Jizz) in a pink stick form. The Instagram link's product was sold out so, I googled it and found a Medicube brand product being sold on Cradelia I jumped on it because I would trust a Medicube brand beauty product over anything else. I ordered it on Friday 5/15 and, asked when it would be shipping via email on 5/22. A Shipping label was promptly generated and the delivery arrived on 5/29. The products received were not "Medicube" but, "Danchel," but the packaging and container was otherwise identical to what I had ordered. I read the ingredients and, they looked safe enough to try, except for the lack of Polydeoxyribonucleotide, being the main reason I wanted to try the product at all. When I ordered, the return policy was "returns accepted within 60 days." I checked the return policy, after receiving the items, which was now absolutely absurd... mandatory 60 daily time-stamped, meta data complete videos of actively using the product, to "prove I used it correctly and it didn't work" and requesting the refund on the 61st day. I emailed customer service 5/30 and heard back nothing. I emailed them today and got a rejection notice, claiming my email contained a virus. I'm disputing it through my credit card, which refused to process the dispute until I "attempted to return the product" and required me to call the seller. The phone number provided answers as "paypal" but Caller ID's as "North California Fire Department" and immediately asks for a social security number. NO. Definitely not. I then had to call my credit card company and go though the dispute process there.