vettapet.com

I subscribed to VettaPet/Puppylab for their Turkeytail + Probiotics formula and received tracking number for the first shipment. I never received the shipment, yet it was marked as delivered. Because it was coming from Hong Kong I assumed it would take a while. It never arrived. This same process went on for 4 shipments. I wrote the company and they stated the first 2 had been delivered and the last 2 were still in the shipping system. After letting the online agent know I had never received any of them he proceeded to write a very unprofessional and accusatory note to me accusing me of stealing. My reply was if the orders show up, I will gladly pay for them, but they have not. I made it clear I am not looking for anything free and had disputed the charge with my bank. I offered to pay them if the bank refunds hold and are not reversed. See email below: Wow, that’s quite a story. Here’s the thing and let's get this straight—two of your orders were already delivered to your address, and your bank has refunded you for those. So, congrats! You technically already got your money back and, by extension, the products too. Enjoy those jars. As for the other two orders that are still in transit, they’re on their way. You can keep an eye on them here: • Order #21289 – https://vettapet.com/apps/parcelpanel?nums=VR860391359YP • Order #25157 – https://vettapet.com/apps/parcelpanel?nums=HUA003587716YQ So, while it’s fun to accuse companies of scams, in this case, the tracking for the delivered jars don’t lie, and the rest are still moving through the system. Sit back, track your shipments, and when they arrive, enjoy them—no mystery there. You're already refunded for your orders because of the chargeback claims with your bank. Warm regards, Sarah Customer Support @ VettaPet (formerly PuppyLabCo) [BBB Scam Type: Online Purchase] [Business: VettaPet] [Location: NC, USA- 27284]