graceandjax.com

I ordered 1 dress at $59.99. It was described as a cotton/linen blend. Pay Pal advised that I pad $106.99 (that included a second dress). I contacted the vendor and was advised that I could return the second dress when it arrived. Received the two dresses and they were a polyester/spandex fabric, not the advertised cotton/linen. When I contacted them via email, I was told that I had 3 choices: 1. Get a 10% refund. 2. Receive a discount for future purchase. 3. Ship back to China. Hi Carrol, Thank you for reaching out! We understand that sometimes things don't meet your expectations, and we are truly sorry for the inconvenience caused. We would like to offer you two options to ensure your utmost satisfaction: We can send you a 10% partial refund, and you can keep the items you received. Alternatively, we can also offer you a generous discount on a new order if you prefer, and you will only have to pay the handling fee of $11.50. Not only will you save significantly, but you can also keep your current order. Otherwise, we can help you with a return, but it must be sent to our address in China. The downside is that return shipping becomes relatively expensive and is the customer's responsibility, while also creating additional environmental impact, which we’d rather avoid. Please let us know which option works best for you, and we will take care of it as soon as possible. Thank you for your understanding and continued support. We look forward to resolving this matter to your satisfaction. -- Kind regards, Grace Grace & Jax New York https://graceandjax.com [BBB Scam Type: Online Purchase] [Business: Grace Jax New York] [Location: OR, USA - 97391]