hudsonandmark.com

This is the website I bought a jacket from for my son. https://hudsonandmark.com/collections/mens-coats-jackets/products/keystone-waterproof-parka I ordered it from here thinking it was an American company and that I would receive it in 10-12 days for a trip we were taking to NYC. When the item didn't arrive by the 17th, I emailed them and they said there was the a delay and that now the item was on the way. I asked them not to send it to me because it would not arrive on time and they said it was too late (still not letting me know that it was being shipped from China). After two days, I received a DHL tracking service with the item that was coming from China. I finally received the item on January 2nd and emailed them because it did not look anything like the item I had ordered (see picture attached) and it stunk like vomit. I couldn't even take it out of the bag. When I asked to return it because I was dissatisfied with the product, this is how they responded: Hudson and Mark Jan 3, 2026, 11:46?AM (9 days ago) to me Hi Claudia, Thanks so much for reaching out! I’m really sorry to hear you’d like to return your item. I totally understand that sometimes things just don’t work out. As per our refund policy, here are your options: 1. Full Refund? • You can return the item for a full refund to your original payment method once we receive it back.? • Please note: Return shipping to our warehouse in China is at the customer’s expense, and costs can be significant depending on your location. 2. 75% Store Credit (Most Popular)? • Keep the item and receive 75% of your order value as store credit — no return needed.? • This is the fastest and easiest option, as you avoid international return shipping costs and delays. Simply reply with your preferred option, and we’ll guide you through the next steps right away. Best regards, Lily ? @ Hudson & Mark Support PLEASE DON NOT ORDER A [BBB Scam Type: Other] [Business: Hudson and Mark] [Location: FL, USA - 34105]