innovexastore.com

Purchased what was advertised as a "Whiskey Advent Calendar" through LUNAVALESSHOP.com, which advertised on YouTube. The ad implied that the product was a collection of small bottles of various whiskeys. I thought it would be a nice gift for my adult son. The product was "on sale" for half off or $38.99. Immediately after placing the order, I received an email stating that the purchase had been processed. This set off a number of alarm bells. I checked the website and noticed that none of its links were active. Only one item was for sale, the "Whiskey Advent Calendar". The address on the website (then a Pennsylvania location, now a Wyoming address) was a small residential home, according to Google Maps street view. Recognizing that I'd probably fallen for a scam, I looked for their cancellation policy. I had 24 hours to cancel (which now has been changed to "no cancellations"), so 90 minutes after placing my order, I sent a reply to the email saying "Cancel Order" and demanding a refund. This began a back and forth that lasted more than a month. I never received a refund. I did receive a package about 2 wks later. It was just a small box. No small bottles of liquor. I immediately handed it right back to the mail man, refusing acceptance. More back and forth. They re-sent the item a couple weeks later, which I also refused. I have filed a dispute with my bank's credit card dept., which is still ongoing. BTW. this company used two addresses in Pennsylania (Abington and Pipersville) and now uses one in Themopolis WY. That same address is used by another online retailer called innovexastore.com, which has telephone numbers in WY and GA. [BBB Scam Type: Online Purchase] [Business: LUNAVALESSHOP HICKSVILLE] [Location: KS, USA - 67114]