jackandzoe-sydney.com

[Australia] Jack and Zoe sydney scam Website domain: https://jackandzoe-sydney.com/ My mum ordered from a site called jack and zoe sydney a couple weeks ago totalling around 250 dollars. When she received the clothes they were extremely poor in quality and completely different and were not as advertised. I sent an email on behalf of my mum requesting a refund to the merchants and they gave me two options: Option A: Receive 20% in refund but keep the item Option B: Return it to their designated address for a full refund but also pay something called a $30 shopify fee. And their return address is somewhere in India. I also lodged a complaint (significantly not as described) to my mum's bank (ANZ) and after a week of no response, I called them and they said I have to comply with the scammer's requests of either receiving a partial refund or sending it back to India. The problem is even if we comply and send it to India and eat the 40 dollars shipping fee, we don't know for sure if we are going to even receive the refund as they can use some shady tactics. Could someone point me in the right direction? Should we ship these items back to India and eat the shipping fee while praying that we can get the refund back or is there any other way to circumvent this situation.