pursuitmaison.com

Business Name: Pursuit Maison (https://pursuitmaison.com) Type of Complaint: Fraud / Sale of Counterfeit Goods / Misrepresentation Complaint: On April 2, 2026, I purchased a Hermès Pegasus charm from this seller for $1,015. The item was explicitly represented and confirmed as authentic. After receiving it, I had it professionally authenticated by LegitGrails, which determined the item is counterfeit. When I requested proof of authenticity, the seller provided inconsistent and misleading information. They initially claimed the item was purchased in-store at Fashionphile, then later changed their statement to say it was purchased online. They also promised to provide a receipt but never did. The seller issued a return label with no valid tracking updates and provided a residential address instead of a verified business address. They refused to include signature confirmation for the return of a high-value item. Due to these red flags, I do not feel secure returning the item without first receiving a refund. Additionally, the seller has encouraged buyers to purchase items outside of third-party platforms (such as WhatNot) through their personal website at discounted rates, which reduces buyer protections. There is also evidence of deceptive behavior involving other buyers. This seller misrepresented a counterfeit item as authentic and is now refusing to issue a refund unless I return the item under unsafe and questionable conditions. [BBB Scam Type: Counterfeit Product] [Business: Pursuit Maison] [Location: FL, USA - 32828]