stormmerch.com

I ordered a personalized Back to the Future Stanley brand cup from StormMerch.com, and when I received it, it was not Stanley brand, but a cheap knockoff instead. When I emailed them for a return/full refund, I received this in an email: We understand that there may have been a misunderstanding about the nature of our products. Currently our products are Print-on-Demand items. These are personalized products, allowing you to unleash your creativity and express your unique style. Whether it's printing your own image, adding your name or choosing your favorite design, our products are all about self-expression. Our goal is to provide you with products that allow you to express your individuality and individuality. Our confidence in the quality and uniqueness of our products stems from the unremitting efforts of our design team. They constantly strive to create products that go beyond the ordinary, ensuring that each product has exceptional value to the recipient. Whether it is a gift or a personal purchase, we believe that our products carry a deeper meaning that goes beyond what is available on the market. We will refund 20% of your order. We hope you accept it because we also have to pay the production and shipping costs to you. Once again, we regret any confusion that may arise and appreciate your feedback. Best regards, Customer support team I also have not yet received the 20% refund they said they’d send. [BBB Scam Type: Counterfeit Product] [Business: StormMerch] [Location: IN, USA - 46112]