CHARTER CAPITAL CORPORATION

Subject: Fraudulent Billing, Deceptive Business Practices, Service Throttling, and Financial Harm To Whom It May Concern, I am filing a formal complaint against Spectrum (Charter Communications) for a pattern of deceptive, fraudulent, and predatory business practices that have directly disrupted my life, my work, and my financial stability. For two years, Spectrum charged me for 1 Gig Internet service while knowingly failing to provide the required hardware capable of delivering those speeds. They billed me at a premium rate for a service they knew I could not physically receive through the equipment they installed in my home. This is not an error. It is not a misunderstanding. It is systemic, intentional misrepresentation for financial gain. Despite repeatedly asking Spectrum to correct this, refund the fraudulent charges, or provide the proper hardware, they refused to fix the issue and continued billing me for a service they absolutely knew they were not delivering. When I finally refused to pay for a service that they were knowingly not providing, Spectrum retaliated by cutting off my internet entirely. --- SERVICE THROTTLING & PHONE DATA SABOTAGE In addition to the fraudulent internet billing, Spectrum has repeatedly throttled my cell phone data without cause or notice, directly interfering with my ability to: run my business handle work responsibilities access essential services communicate professionally complete online tasks tied to my income This throttling occurs even when my bill is paid. It is deliberate obstruction and it impacts my livelihood. --- HARM & DISRUPTION Spectrum’s actions have caused significant, measurable harm: Financial harm from being billed for an unavailable service for two years Loss of work opportunities due to internet outages and throttling Business disruption caused by unreliable service that I depend on daily Stress, wasted time, and ongoing in [BBB Scam Type: Phishing] [Business: Spectrum charter communications Date] [L

RESPONSE TO THIS NOTICE REQUESTED CUSTOMER ID: [XXXXXXXX####] EXPIRATION DATE: [Date in Near Future] ATTENTION: [Your Name] It is important you contact our office at 1-888-404-4504 upon receiving this notice to avoid any unnecessary delays in your coverage before [Date in Near Future]. This notice is to inform you that the properties home warranty at [Your Address] secured by [Financial Institution], may be expiring or has already expired. Our records indicate that you have not contacted us yet to get your Home Warranty up to date. Please call me immediately as this will be our final attempt to notify you about activating your Home Warranty. Failure to call and prevent a potential lapse in coverage could result in you being liable for all costs associated with any home repairs. However, you still may have time left to activate a warranty on your home before it's too late. No inspection will be required and final acceptance is subject to your ability to meet eligibility requirements. We reserve the right to revoke your eligibility for service coverage after the Expiration Date of [Date in Near Future]. Please respond immediately by calling 1-888-404-4504. Sincerely, Vicky Mercer Program Director 1-888-404-4504 Includes a fake temporary home protection identification card. [BBB Scam Type: Credit Cards] [Business: CHARTER ONE BANK NATIONAL ASSN Date] [Location: OH, USA - 43560]

I received a phone call and a text message identifying themselves as Spectrum. They had my account information, the sounds of the company were all accurate to the real Spectrum. They said the rates for my service was increasing with the new year, but that there was also a new promotion for long-term customers: 3 years of $35 monthly bill if I paid the first 10 months up front via a Target card. I wasn't fast enough to catch on and paid. [BBB Scam Type: Utility] [Business: Charter Spectrum imposter Date Repor] [Location: NC, USA - 27106]

I keep getting robo calls looking for a person(not me) who was recently seen at Charter Care and they want me to call the above number. I googled the number and saw that it was a scam. I have reported this three times. Thank you for your help [BBB Scam Type: Healthcare/Medicaid/Medicare] [Business: Claiming to be from Charter Care Dat] [Location: RI, USA - 02904]

I did not answer the phone. My phone blocked it. I got a message that they were looking for my mom who passed away. The hospital that she passed in was charter Care but when I googled the number they told me to call it said it was a scam and other people had gotten the same message [BBB Scam Type: Healthcare/Medicaid/Medicare] [Business: Claiming to be Charter Care Date Rep] [Location: RI, USA- 02904]

Somone came into my mother's house without identification, or uniform or truck. stated she's a manager for spectrum mobile. replacing the router and equipment with defected, or hacked router. and now that router that was taken is in the same area with our name on it. suspect that they did this to gain information of the traffic of her work. and to steal information [BBB Scam Type: Utility] [Business: Charter spectrum-imposter Date Repor] [Location: NV, USA- 89512]

Charter/Spectrum calling and sending texts claiming I have an unpaid balance that must be settled. I do not have a Charter/Spectrum account, therefore I have no unpaid balance. I have confirmed directly with Charter/Spectrum that I owe them $0. This number has called every. single. day. For nearly 4 months now. [BBB Scam Type: Utility] [Business: Charter] [Location: FL, USA- 32514]