Digital Access, LLC

I purchased digital access from a gaming-related service called “No Hesi.” After buying the product, my account was suddenly banned without any explanation. When I attempted to contact support, I received no meaningful response for days. The only message I eventually received was a generic “you are banned” paired with a partial refund for one month, even though I had multiple active purchases. The reason for the ban that was informally suggested by community members was already proven false by the actual developer of the game involved. My gameplay was reviewed and verified as legitimate, yet my paid access was still removed. Despite this, the service refused to provide any evidence, justification, or proper support. The person to blow this whistle called me many slurs and targeted me because of my identity group, he also on one of his accounts called me the Nword and posted Gorey images to other members of the server to try and stir as much drama as they can to get the mods to try and do something about it. During this time, the company also enabled auto-renewal on my account without my consent, charging me again while I was banned and unable to use the service. Attempts to resolve the issue through their support system were ignored; the person handling tickets appeared inactive and unresponsive. But active daily and sharing personal details of support tickets within the server. [BBB Scam Type: Worthless Problem-solving Service] [Business: No Hesi LLC] [Location: OR, USA - 97219]

Text of the scam email provided below. They sent an attachment which I did not open: Documents Management Hub Dear Citizen, Your latest Social Security record has been updated and is ready for your inspection. We have refined the layout to ensure your benefit data is presented clearly. The updated record is included in the attached file - we suggest you look it over. It is helpful to conduct a yearly check to verify: Accuracy of your lifetime earnings Projections for your monthly income Details for your future security Supplementary data for your profile Refer to the document provided to view your custom details and payment estimates. Note: Digital access is now the standard, and physical mailings will be phased out effectively immediately. We appreciate you staying informed about your financial standing. Sincerely, Social Security Administration [BBB Scam Type: Government Agency Imposter] [Business: Social Security Administration - IMPOSTER] [Location: CA, USA- 90049]

WSJ Subscription Fraud Beware of the WSJ Subscription Fraud. I took their Promo offer of $12 for 12 weeks. I did not like the content of their publication. Prior to the end of my Promo period, I wanted to cancel. I cannot cancel online. I need to call and speak with a Customer Rep to cancel my subscription. I do so. The Rep proceeds to ask me 21 questions about why I wanted to cancel. She then proceeds to bombard me with other offers - i.e. weekend only, digital access only, print only, etc. I refused on all counts, and told her "I want to cancel because I do not read the publication." She finally capitulates, telling me she cancelled my subscription and that I will receive an email confirmation. I never receive this confirmation. I check my credit card statement today, and lo and behold, I am now being charged a recurring $49/month for a print subscription. Imagine my frustration at having to call WSJ again! I do so. However, another Rep picks up and continues the same spiel, asking about why I want to cancel. I explain I already canceled, and I want a refund. However, she tells me she can only cancel after my subscription is up at the end of the month and she cannot give a refund. This is notwithstanding the fact that they incorrectly did not process my cancellation request. I then ask to speak to a Supervisor. Someone with a thick accent comes on the phone. I explain to them my situation. They profusely apologize and after checking my records, confirm that I did make a cancellation request prior to the end of my promo period. They then agree to process my refund of $49 and end my subscription effective immediately. After I hang up the phone, to my surprise, I receive an email from WSJ telling me that I will still be charged until the end of my subscription period. I also check my Account online and it too confirms I will still be charged. Obviously, the kind of B.S. I had to put up with is incredible. The potential amount of fraud they perpetrate on a mass