screenfreedays.com

I saw an ad on Facebook from a company called ScreenFreeDays.com promoting a product called The Rally Buddy – an electronic tennis-ball “tosser” with a large hoop-style net around it. It looked like a motorized, screen-free sports game for kids, and the ad linked directly to a product page on their website. Oddly, that exact product does not appear anywhere on the main website unless you click the special ad link, which in hindsight should have been a red flag. I placed the order and waited about two weeks with no updates. I emailed the contact address provided on their site and never received a response. About a week later, a package finally arrived – but it was nothing like what I ordered. Instead of the Rally Buddy electronic ball launcher, I received a cheap plastic item that looked like a small canteen with a tennis ball attached to it. It was absolutely not the product advertised and has no similarity or functionality to what was shown in the Facebook ad. When I checked the company’s website again, the product I bought was completely removed from their page, as if it never existed. Only the item I actually received appears in my order history. However, if I click the link from my original confirmation email, the Rally Buddy product page still shows up. At this point, I have paid for a product I never received, the company will not respond, and the website appears to hide or delete the original product page. They now have my home address and debit card information, which is extremely concerning. This appears to be a deceptive online sales scam using targeted Facebook ads, fake product pages, and non-responsive customer service. I am filing this report to help others avoid the same experience. [BBB Scam Type: Online Purchase] [Business: Pookino] [Location: NY, USA - 10970]

Very professional looking advertisements for useful products on social media, and a good looking website as well (their URL now redirects to https://screenfreedays.com/ and still shows the same product for sale). I made an order for their STEM CrafterBot™ cardboard cutter and received a confirmation email on 9/8/2025. The status check link reported back that the product was in transit after a few days. I figured it was coming from overseas, so I gave it a few weeks. 10/27/2025 - sent email inquiry to check status to [email protected] 10/31/2025 - received response from [email protected] - claiming increased demand & longer processing time than usual 12/1/2025 - sent email to [email protected] - checking status 12/2/2025 - received response from [email protected] - claiming unexpected delay with estimated arrival in 4-6 weeks 12/2/2025 - sent email to [email protected] - requested cancelation and full refund 12/9/2025 - sent email to [email protected] - checking status of cancelation & refund request 12/14/2025 - received response from [ema [BBB Scam Type: Online Purchase] [Business: Pookino] [Location: CA, USA - 91775]