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Don't Fly Virgin America! Below is my email communication with Virgin America after submitting a support ticket for a false charge to my cc. Support Ticket Msg: I tried to book a flight online and your website timed out before my credit card information was confirmed. I tried twice and the same issue occurred. I never received an email confirming my booking and yet a week ago my credit card statement shows that you pulled money from my account. I need the money to be refunded and the flight cancelled if my reservation ever went through **I feel this should be put out there so others can share their stories and maybe put the smallest bit of pressure on these companies to show accountability.** Please excuse the format of the post as I have never posted to Reddit before and saw this as the easiest way to do so. **Virgin America:** Hello XXXX, I understand and apologize for any inconvenience. I did find one reservation under your name, 'XXXX XXXXX', but I would need you to verify the last 4 digits of the credit card used to purchase the ticket before I can review the reservation and give you your options. Please get back to me as soon as it is convenient for you. I look forward to hearing back from you! If you still need further assistance, please contact us at 1.877.FLY.VIRGIN (359.8474), and one of our agents will be happy to assist you. Thank you for choosing Virgin America Brooke S. Virgin America Chat Specialist **Myself:** Thanks for the timely response. The last four digits are XXXX. **Virgin America:** Hello XXXX, Thank you for that information. I do see the reservation. This was booked on the 1st of December and is over the 24 hour grace period after booking. It is also a non refundable ticket. Unfortunately I cannot refund this to your credit card. There would be a $150 cancellation fee taken out of the value of the ticket and the rest would be refunded to a voucher that you could use for future flights with us. If this is okay with you I will c

Don't Fly Virgin America! Below is my email communication with Virgin America after submitting a support ticket for a false charge to my cc. Support Ticket Msg: I tried to book a flight online and your website timed out before my credit card information was confirmed. I tried twice and the same issue occurred. I never received an email confirming my booking and yet a week ago my credit card statement shows that you pulled money from my account. I need the money to be refunded and the flight cancelled if my reservation ever went through **I feel this should be put out there so others can share their stories and maybe put the smallest bit of pressure on these companies to show accountability.** Please excuse the format of the post as I have never posted to Reddit before and saw this as the easiest way to do so. **Virgin America:** Hello XXXX, I understand and apologize for any inconvenience. I did find one reservation under your name, 'XXXX XXXXX', but I would need you to verify the last 4 digits of the credit card used to purchase the ticket before I can review the reservation and give you your options. Please get back to me as soon as it is convenient for you. I look forward to hearing back from you! If you still need further assistance, please contact us at 1.877.FLY.VIRGIN (359.8474), and one of our agents will be happy to assist you. Thank you for choosing Virgin America Brooke S. Virgin America Chat Specialist **Myself:** Thanks for the timely response. The last four digits are XXXX. **Virgin America:** Hello XXXX, Thank you for that information. I do see the reservation. This was booked on the 1st of December and is over the 24 hour grace period after booking. It is also a non refundable ticket. Unfortunately I cannot refund this to your credit card. There would be a $150 cancellation fee taken out of the value of the ticket and the rest would be refunded to a voucher that you could use for future flights with us. If this is okay with you I will c