800-374-9700

I received repeated calls from (800)374-9700, and the caller sounds like a women, but not an automated voice. She claim she belongs to Citibank, and said that there was something wrong with my credit card. I hung up after she confirmed two times about the credit card (which I don't have). [BBB Scam Type: Credit Cards] [Business: Citibank IMPOSTER] [Location: TX, USA - 79424]

I received a phone call from phone number (800) 374-9700 that showed up as Citibank on my phone. The man informed me that there was a sizeable transaction made in the amount of $9,748.67 for the purchase of 7 firearms from an on-line merchant Realco Guns. I advised him that I didn't have a Citibank account which is when he told me that there was a card issued on September 3rd, 2025 and made active on September 15th, 2025. He asked if I had provided my personal information to anyone or a new merchant, on-line or in-person, in the last 60 - 90 days. When I asked to be transferred to the fraud department, he advised that he was unable to connect me at the moment because they were having longer than normal hold times, but would transfer me to a supervisor who could assist me further. The supervisor identified himself as Vincent Allard with employee ID #TCM568. He informed me that he was able to chat their fraud dept and was advised that because this transaction was for firearms purchases, my information would be flagged by Homeland Security for possible terrorist activity, I would be placed on the do not fly list, and my credit and back accounts would be frozen. I asked for the direct number to their fraud department, which he did not provide stating that he was only able to transfer me. When I declined, he advised that the FBI's New York field office would also be notified and if my name was cleared, I would have to ask them to send Citibank a Police Clearance Certificate before they could close the account, remove the reporting from my credit report, and stop any legal action. Additionally, the FBI would also have to send my banking institutions, the credit reporting agencies, and local law enforcement this same Certificate to unfreeze my bank accounts, any holds on creditor accounts, and warrants for my arrest. He advised that he could connect me directly to the FBI for spec [BBB Scam Type: Bank/Credit Card Company Imposter] [Business: Citibank Impostor] [L

I received a phone call from (800) 374-9700, claiming to be Citibank and wanting to verify a transaction. They provided the bank card's last 4 digits, my phone number, and my full name -- they didn't succeed before I recognized an incorrect piece of information, but that was very close. [BBB Scam Type: Credit Cards] [Business: Citibank] [Location: GA, USA- 30306]

Citibank and Zelle scam Sharing this here in the hopes that someone stumbles across this post when googling to find out if they’re caught in a scam. Phishing scams are getting more and more elaborate. Today I received a phone call from a Citibank number. The caller told me someone opened a bank account in my name and were calling me to verify it. I said no and please close the account. They told me they were canceling the account but two transactions were pending from Zelle and I needed to call Zelle and cancel the charges. They gave me a second number to call. I was panicked at this point and called it. But once I was on the phone again I realized it was a scam when they asked me to add a contact to my Zelle account and add a routing number (presumably to ask me to send money to it to “cancel” the charges). I started to push them a little bit and it became more clear this was a scam operation when I got them off script. It had initially been convincing because Citibank was in the caller ID. I did some Googling and found that it was a real former Citibank number that scammers now spoof. These are the fake numbers they will call you with: 1-800-374-9700 (former Citibank number that’s now spoofed) 1-800-819-0620 (fake Zelle number) I am so glad I caught this at the last moment. Sharing here in the hopes no one else falls for it.

Elaborate Citibank and Zelle Scam Sharing this here so no one else falls for this Phishing scams are getting more and more elaborate. Today I received a phone call from a Citibank number. The caller told me someone opened a bank account in my name and were calling me to verify it. I said no and please close the account. They told me they were canceling the account but two transactions were pending from Zelle and I needed to call Zelle and cancel the charges. They gave me a second number to call. I was panicked at this point and called it. But once I was on the phone again I realized it was a scam when they asked me to add a contact to my Zelle account and add a routing number (presumably to ask me to send money to it to “cancel” the charges). I started to push them a little bit and it became more clear this was a scam operation when I got them off script. It had initially been convincing because Citibank was in the caller ID. I did some Googling and found that it was a real former Citibank number that scammers now spoof. These are the fake numbers they will call you with: 1-800-374-9700 (former Citibank number that’s now spoofed) 1-800-819-0620 (fake Zelle number) I am so glad I caught this at the last moment. Sharing here in the hopes no one else falls for it.