800-435-9792

I called what I thought was Southwest Airlines at 800 435 9792 and they answered as Southwest Airlines and said it would cost me $100-$200 per person to cancel a reservations and they attempted to help me change the flight and that is where it was going to cost me close to $300. they had me SWA account and credit card when I was suspicious and locked my credit card so the purchases would not go through and was able to get on my SWA account and change the email back to my email changed password and security word. the number that they called me back from is 312-238-0645 which I have block and I was able to contract the Real Southwest Airlines and cancel with no penalty and all my points and money was returned. The phone number I call was only 1 number off from the real SWA number [BBB Scam Type: Travel/Vacation/Timeshare] [Business: explorenut travlr] [Location: CA, USA - 90603]

I called 1800IFLYSWA & spoke to a male who identified himself as a SOUTHWEST AIRLINE REPRESENTATIVE. The number I reached was 18004358792 instead of 18004359792. After being on the call for 24 minutes, the call dropped. I received a call back from the same male and continued with my request to alter my reservation. After reaching out, I was advised by SWA that they NEVER make call backs if the call drops. My email address was also altered on my SWA rewards account so that I would not receive the updated emails from SWA regarding the changes to my flight and new fraudulent $375 charge made to my credit card. [BBB Scam Type: Travel/Vacation/Timeshare] [Business: TVL*SOUTHWESAIRTICKET] [Location: IL, USA- 60649]