412-282-7510

I called Sewickley Chimney Sweeps (SCS) (phone 412 282 7510) to fix a gas fireplace that kept going out after being on for 20 minutes to 3 hours. SCS was referred by my HOA. "James" came out Dec 15th and said it was the thermocouple and another part. He needed to order parts and charged $100 for this service visit. As I wrote check he said their name had been changed to Pure Flow. I checked with the office number I had and they confirmed Pure Flow and Sewickley Chimney Sweeps are connected. "James" returned on Dec 22nd, ostensibly with the new parts, which he "proceeded to install". I did not watch the work being done. He required a $500 check for the new parts and installation. He showed me that the fireplace turned on and left. Unfortunately after he left it was clear that the fireplace was going out at varying intervals of 10 min to 3 hours. I called the SCS number Jan 23rd after returning from a trip out of the country and reported that the problem had not been fixed. They told me someone would be in touch. I called them Feb 10th, Feb 12, 13, 17, 19 and 21st. Spoke with RJ, Nell, Omar and Joe. Each time I was told "James" would get back to me - never did. At the end I was told David is in charge and he is "in and out" but would call me. Never did. I referred this issue to Anthony, President of our HOA, who was told someone would call him. No one ever did. I am now out $600 with a gas fireplace that has not been fixed. [BBB Scam Type: Online Purchase] [Business: Sewickley Chimney Sweeps] [Location: PA, USA- 15143]