(425) 585-3425

Business Information of Scammer Business Name: Esmeralda Guzman – Tax Preparation Services Address: *** **** *** ** *, Lake Stevens, WA 98258 Phone: (425) 585-3425 Complaint Category: Tax Preparation / Accounting Services Date of Transaction: April 2025 Amount in Dispute: $3,250.00 In April 2025, my aunt and uncle hired Esmeralda Guzman to prepare and file their 2023 and 2024 federal income tax returns. Ms. Guzman had previously prepared taxes for my aunt and uncle, and other family members, so Ms. Guzman was trusted. She charged a total of $3,250: $500 for her preparation services and $2,750 to cover their IRS tax liability. She placed the $2,750 on her credit card and instructed my aunt and uncle to repay her via Zelle in installments, which they did in full. In October 2025, while submitting their citizenship application, the IRS informed my aunt that her 2023 and 2024 returns had never been filed. When my aunt confronted Ms. Guzman, she repeatedly assured my aunt the filings were correct and would appear soon. She later claimed an emergency in Mexico and gave various excuses. Eventually she refused to refund the money and said she would wait for her bank to process a fraud claim she had filed. On January 28, 2026, my aunt contacted the Lake Stevens Police Department and the IRS. A full police report was taken. To date, Ms. Guzman has not refunded any portion of the $3,250 despite my aunt and uncle’s repeated requests. [BBB Scam Type: Credit Repair/Debt Relief] [Business: Esmeralda Guzman] [Location: WA, USA- 98223]